As part of the SAM Content Services, does ServiceNow provide Product Classifications for Custom Products? A challenge that we are currently facing is that we have several custom products with no close OOB match, and we need help classifying them. If...
Hello Team, We have uploaded several entitlements into SAM Pro and would like to make good use of the License Workbench capabilities. We can see several Software Model Results and many Unlicensed Installs out of these, but we don't have any Remediati...
HI everyoneIs there a way to install SAM foundation to my pdi？ From the instance action page，i can install SAM Pro，but i only want SAM foundation。Because my custom only wants to use SAM fundation，and the offical document can't explain the detail abou...
Howdy I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. ...
Where can I find the ServiceNow product lifecycle dates for all products and versions?
Hi, Can anyone explain the full functionality of Price lists (samp_price_list) and Import Custom SAP Price lists (imp_samp_sap_custom_price_list)? Though I have referred to the Product Docs, I couldn't get the exact point of what these tables do with...
I'm trying to help one of my customers figure how to automatically create software reclamation candidates for an employee once they've departed the organization. As part of their departure, ServiceNow receives an update from Workday that marks the ...
Hello, We have a couple of cases where software can be over-allocated, and I am trying to understand the best way to document these entitlements. Example #1: A software product by publisher A uses a concurrent license metric group of 400 licenses, bu...
Hi All, I want to create Entitlement using Software Asset Workspace, I have filled the all the visible fields on forms and saving form, but getting the following error. Steps: Navigate to Software Asset Workspace -- > Create Entitlement --> Fill Form...
I recently found a gap in the data coming in from the content services library. The product Microsoft R Open is the example I will be using. The content services is populating software product lifecycle data daily for other products and publishers. H...
Hello,I understand the value of having Perpetual entitlements and Maintenance entitlements associated to them, but I don't fully understand the use case for the combined Perpetual + Maintenance entitlements. Does anyone regularly use combined Perpetu...
Hello Experts, @Daniel Slocum I am trying to create software models for Autodesk publisher, but system is preventing and throwing an error " Publisher and Product Manufacturer do not match". I tested other publishers and for some reason I am not abl...
Hi SNC, I'm wondering how to connect discovered (SN Discovery & ACC) Software Products/ Models to CIs in the CMDB. I'm not referring to the CI that has the Software Installation, but e.g. Database CI hosted by a server. Should this be done via Asset ...
Hello Experts, I am curious to know if the Content Service Library with SAM Pro is chargeable or free.I want to opt in for this service for my client, but the client has doubt about it. Even I have searched many docs and videos but not getting the re...
We have a situation which seems quite common. We have some products which have plenty of rights but also has 4 'unlicensed installs'. As a result, the product is viewed as non-compliant. What makes an installation 'unlicensed' and how do make a insta...
