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Hardware Asset Returns

Hello! Not having an issue just looking for guidance/recommendations on best practice. We currently have our Asset Management Team fulfilling Hardware configurations and deployments, however the problem I am seeing is Items that get sent back as they...

ServiceNow Implementation Methodology Stage

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

CI creation by Discovery vs CI creation by HAM

Hi community. Can somebody advise on the following use case: We are using HAM and also CI Discovery, in this case SCCM-SG. Normally Assets are created in the procurement process. As soon as these assets are created also corresponding CI records are c...

Ed Laar1 by Kilo Guru
  • 1737 Views
  • 9 replies
  • 0 helpfuls

SAM - Regarding entitlement import process

I got the entitlement data to import into the software entitlements. I have verified that a few publishers and products are not there in my current respective tables. Should we need to create them before importing the entitlements? please confirm. Al...

How to use downgrade rights from entitlements?

Hello! I am trying to apply downgrade rights to one of our software. We have rights to the latest version but we have many installations for an earlier version. As per the docs and the SAM fundamentals course, I added the Software Models for both ver...

Suhail4 by Tera Contributor
  • 675 Views
  • 1 replies
  • 0 helpfuls

How to fix asset to CI associations ?

Update, the below issue was figured out to simply be a wrong SYSID was used in the xml, which was for a nonexistent record.   I would welcome advisement though around if you are using a different method for fixing Asset to CI associations than this m...

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Les1 by Tera Guru
  • 989 Views
  • 2 replies
  • 2 helpfuls
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