Bringing our ServiceNow licensing into SAM Pro — entitlements, contract & usage?

klausschmid
Tera Contributor

6 hours ago

We're rolling out SAM Pro and want to manage our  own ServiceNow subscription (ITSM/ITAM/ITOM/CBS/SAM/.., etc.) inside SAM Pro the same way we manage Microsoft, Adobe and other publishers — i.e. visible as software entitlements linked to a contract, with usage tracked for reconciliation.

 

I understand based on other community entries there's no out-of-the-box connector for ServiceNow's own licensing. My questions:

1. What's the recommended way to **import the entitlements** for ServiceNow products (Import Entitlements wizard / spreadsheet / PPN)? Are ServiceNow PPNs available in the content library so software models are auto-created?
2. How do people bring the **usage / measures from the platform Subscription Management module** into SAM Pro so reconciliation has a "used" figure? Is the Resource Value table (Software Asset > Administration > Resource Value) the right approach, and has anyone automated this with a flow/script?
3. Any best practice for **custom license metrics** to model ServiceNow's subscription bundles correctly?

We're on the latest Zurich release. Thanks in advance!

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pr8172510
Kilo Sage

5 hours ago

Hi @klausschmid,

  1. Entitlements

    • Use the Import Entitlements wizard or spreadsheet to import your ServiceNow entitlements.

    • Verify whether the required Software Models exist in the Content Library. If a matching model is not available, create the software model manually before importing entitlements.

  2. Usage

    • There is no documented OOTB mechanism to synchronize usage from Subscription Management into SAM Pro.

    • If reconciliation against ServiceNow subscription usage is required, a custom integration (Flow Designer, IntegrationHub, or script) is typically needed to populate the required usage data.

  3. License metrics

    • If your ServiceNow subscriptions do not match the OOTB license metrics, model them using custom license metrics that reflect your contractual licensing model.

    • Keep the implementation upgrade-safe by avoiding modifications to OOTB content.

 

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