Bringing our ServiceNow licensing into SAM Pro — entitlements, contract & usage?

[klausschmid]

We're rolling out SAM Pro and want to manage our  own ServiceNow subscription (ITSM/ITAM/ITOM/CBS/SAM/.., etc.) inside SAM Pro the same way we manage Microsoft, Adobe and other publishers — i.e. visible as software entitlements linked to a contract, with usage tracked for reconciliation.

I understand based on other community entries there's no out-of-the-box connector for ServiceNow's own licensing. My questions:

1. What's the recommended way to **import the entitlements** for ServiceNow products (Import Entitlements wizard / spreadsheet / PPN)? Are ServiceNow PPNs available in the content library so software models are auto-created?
2. How do people bring the **usage / measures from the platform Subscription Management module** into SAM Pro so reconciliation has a "used" figure? Is the Resource Value table (Software Asset > Administration > Resource Value) the right approach, and has anyone automated this with a flow/script?
3. Any best practice for **custom license metrics** to model ServiceNow's subscription bundles correctly?

We're on the latest Zurich release. Thanks in advance!

[fknell]

Hi @klausschmid,

Neither MS nor SAP is helping in any way with the reconciliation, optimization, or metering. I understand that from a governance standpoint, you want to have it under all hood, which makes absolute sense. But the functionality of the store app is equal to what ships with SAMP and, e.g. contracts you can manage similarly for all vendors.

You can put a feature request in the Idea Portal and see if ServiceNow picks it up for a future release.  

Hope this helps!