Bulk importing user subscriptions in SAM and manual count override

[User510857]

Hello 

We are currently looking for an easy way to mass import user subscriptions into SAM in order to relate them back to existing entitlements. 

The only current method I'm aware of is to navigate to Software subscriptions>New and then manually enter the employee and entitlement. This has to be done for each user which doesn't work very well if we need to import 100+ subscriptions. 

We've attempted to use the easy import/excel template , however the import file does not include the users unique identifier. 

Secondly, if the user does not exist or is inactive on our sys_user table, we will not be able to add them to the entitlement record.  How do we display an accurate subscription count on the entitlement when this occurs ?

For example we have employees that exist in our HR system and consume a subscription in our HCM tool, we want to track those entitlements in ServiceNow but certain type of employees will either not exist or be inactive in our sys_user table. 

How do we accurately measure usage using SAM in those instances ?

[dreinhardt]

Hi @User510857,

I would recommended to use the feature provided by SAMP - "SaaS License Connections"

To connect with a SaaS application that doesn't have an existing integration in SaaS License Management, create a custom integration. SaaS License Connections (servicenow.com)

The framework will guide you through all the steps to integrate any not supported SaaS product into SAMP.

Another option could be an "Import Set" to assign users to entitlements, but I would suggest the framework.

Best, Dennis

[mikew_samexpert]

It is possible that the SaaS vendor doesn't have an API to export this data into ServiceNow which means that using SLC is not possible. In these situations, the Import>Transform process would work best.