Software models and software product lifecycles
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09-07-2023 11:33 PM - edited 10-31-2023 01:13 AM
Hi Team,
Need help to understand the below points,
1. For below software model, based on what condition below related list is only showing 4 software product lifecycle records.
2. For Many of the software models , we cannot see the lifecycles are not generated. Can we know what may be the issue.
Thanks,
Preethi
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09-08-2023 05:20 AM
There could be various reason for this. Some of them are below :
1- Publisher does not publish Lifecycle Dates for it
2- ServiceNow does not have lifecycle dates for these software (You can raise a request to ServiceNow to investigate Software product and add Lifecycle dates if available)
3- It could be home grown software and ServiceNow does not know lifecycle dates about it. You might have to add lifecycle for these products manually