Can we track ServiceNow Usages in SAM SaaS?

[anand9]

Can ServiceNow itself be tracked in SAM, given that it is a leading SaaS provider? like a list of licenced users, entitlements, subscribing applications, and consumption counts so we can reclaim low usages, similar to how we can with other SaaS?

Whether ServiceNow is an excellent example of a business application according to CSDM, and its functional fit study in APM, I was asking if there was a justification for ServiceNow not being on the list of SaaS.

https://docs.servicenow.com/en-US/bundle/tokyo-it-asset-management/page/product/software-asset-manag...

I'm certain that customers would like to have access to this information and take measures to delete any underused or allocated users from ServiceNow (or any other service) given the rising cost of licences. Although the offline complaint report and subscription management dashboard are useful, I am considering using SAM to track the entitlement and its usages in a central location among other SaaS and locally installed applications.

Thanks

[Daniel Slocum]

Provision for ServiceNow licensing tracking within SAM has not been developed because the Platform already has a method to perform this function.  

The Subscription Management module is present in every instance. If you, as a SAM Admin cannot view the module, you should request access to it from your System Administrator. 

[anand9]

Thanks for replying. I am sure other platforms may have its own way of tracking license, but the whole point of SAM is to track at centralized location. Business user incharge of managing/tracking corporate license can use SAM for other application but have to use other dashboard to track own platform license? How ServiceNow is any different than Jira/office 365 etc for them?