CMDB Bulk update from list

[ericgilmore]

Looking at a list of configuration items (CI's) ~1000 or so. (cmdb_ci.list)
I want to retire ~1000 of them.
Normally I just up to the column options menu at the top of a column, click and select Update Selected OR Update All.
The problem is that when the form for the configuration item updates displays, the field I need to update is not there.
I've searched for this form view but have been unable to find it.

Does anyone know what time-space coordinate this cmdb_ci_update.do page/form/view exists so I can add the silly field I need? In this instance there are currently  3 views, none of which are what's used when I'm sent to cmdb_ci_update.do.

Thanks in advance.

[ericgilmore]

Actually, I just tried it on a PDI, it's the same. So perhaps the instance you're working with is configured to allow editing the form view of the page? Which wouldn't be outside of the realm of possibility for ServiceNow. 😄

[Yousaf]

No Actually when I first opened it I couldn't open too. I started playing it changing views and all and it just came up and now everytime I open new record its there. Trying to figure out how it just changed for me 😄

First thought was I didn't waited enough for form to load but I am not sure.

[ericgilmore · Accepted solution]

Well I still don't know why I can't get to the context menu there, but this is the answer I went with. I just edited the existing view we use, and created a View Rule for creation of "New" records, and it shows up when I use "Update selected/Update All" from the list.

ref. Why Default view is not displaying in new record - incident record

[Yousaf]

Oh Good. Thanks for posting the answer.