we have setup qualys integration in servicenow , we had a good amount of data pulled into installation data ?yesterday credentials were expired so we updated it with new credentials , and we also upgraded the instance yesterday , due to which all t...
Hi AllComing from a predominate HAM Background I fully get the Serial and Asset Tag requirement for a Physical device but I was baffled to see that the Serial and Asset Fields appear in the SW Entitlement form (we are implementing SAM) and are mandat...
Hello, I understand that table [samp_pinned_user_publisher] stores "Pinned publishers" in Software Asset Workspace from the blog below.https://www.servicenow.com/community/sam-blog/list-of-servicenow-sam-tables/ba-p/2283573However, I cannot find what...
suppose a software is assigned to user , and the user uninstalls it manually will the software will be still present in his system ?will the software record will be deleted in installation table ?or even we uninstall the software until its reclaime...
Is there a method outside of asking a System Administrator where you can Mass/Bulk Upload User Allocations on a Software Entitlement. We're onboarding entitlements in our system that have user allocations with 2k+ already allocated. We do have multip...
Hi, can anyone tell me what "Build" means under the "State" field of Licensing-Software Entitlements? Thanks,Cathy
Hello - I would like to sync the users and groups in my MS-Entra Azure site with my ServiceNow PDI. I found the article Integrating with Microsoft Entra ID. In the Before you begin section... To create a Microsoft Entra ID integration profile, requ...
A hypothetical situation. An asset is in the lifecycle stage/status "Operational/In Use" or "Inventory/Available". An audit is performed and the asset cannot be found. This will trigger an investigation to do a more thorough search and determine if...
JAMF Software Usage Data Not Showing Up in ServiceNow? You’re Not Alone.Hey everyone,I'm posting this as a question, since I don’t currently have access to post an article — but I hope it helps anyone running into the same issue! If you’ve set up JA...
Hi everyone,I’m currently practicing in my Personal Developer Instance (PDI) and exploring how to handle Windows Server clustering in ServiceNow SAM Pro.If anyone has already worked on clustering for Windows Server, could you please share the steps o...
For every publisher, product and model, I need to create license usage reports for comparisons of active software licences with inactive or dormant accounts and ensure unused software licences or licences assigned to former employees or employees on ...
Few of my SaaS Publishers are not showing entitlements in license workbench even when entitlements are present. this happens only for few publishers . My Servicenow is on Yokohama
I plan to license SAM; hence, I must provide the "SaaS Subscription User -Count." Where do I check the details? What info does it capture under this Saas subscription?
Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...
Hello all! We are currently implementing SAMP but are having some issues with software usage data coming from JAMF. So far we have completed the following steps.1. Created reclamation rules with related software process.2. Activated and executed the ...
