On the software discovery model table, the Full version and Version fields are not getting populated
What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?
Forum Posts
Minimum Required Fields for SuccessFactors ↔ ServiceNow SAM Integration
Hi everyone, We’re currently integrating SAP SuccessFactors with ServiceNow Software Asset Management Pro (SAM Pro) in our DEV environment to track software compliance and manage subscriptions. We followed the official documentation: ServiceNow ↔ Suc...
Idea Portal: Label change on “Software Discovery Model” table (cmdn_sam_sw_discovery_model)
Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...
Resolved! Ci field is empty in asset record
Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh
Custom PPN and its usage
What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...
Which plugin is required tohave samp_va_dbview_details table installed?
Hi All, I am unable to determine which plugin needs to be installed in order to access the samp_va_dbview_details (Virtualization Adapter Database Views) table in the ServiceNow instance. P.S. Thank you, Mahesh.
Removed software still appears to require reconciliation.
We are using ServiceNow Discovery and SAM Pro. I have some software that was de-installed from LINUX OS systems about 1 month ago. Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...
SAM PRO Publisher Pack updates?
How do the installed SAM publisher packs get updated with new publisher entitlements or license metrics? Is this done only on new SNOW release schedules? This is not kept current and evergreen?
Resolved! mapping of choices to the OOTB field
Hi , I have a custom field called u_category with the custom choices, and I want to map that field choices on another instance to the OOTB field called category with its custom choices .. same with sub_category as wellhow to do it ?can anyone please...
Import multiple User Allocations from an Excel file
I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!
Resolved! incorrect SAM Pro Content Library entries
I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open...
does all the publisher packs (6) will be activated and installed along the SAM pro plugin ?
We are implementing SAM for a customer for only two publisher Microsoft and Adobe , I need to install SAM pro plugin , My query is if I install SAM pro plugin , does all the publisher packs (6) will be activated and installed along the SAM pro plugi...
Linking SaaS License Management to Entitlement Records
Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...
Normalization Conundrum in Large SN environment. 10K+ tables.
Hi everyone, I’m working through some challenges around **normalization and mapping** in a large ServiceNow environment, and I’d really appreciate some guidance on where to begin. Here’s the scenario: Multiple CIs are linked to multiple contract...
Resolved! Running Jobs as a SAM Admin
Hi all,How do SAM Admins run jobs? We are working on direct integrations which the SAM Admin has the ability to configure in the tool, but you need developer access to run a job. As a SAM Admin, I can see the jobs results but not run.For Instance, Ad...