Software Contract Data Analysis And Extraction with Now Assist
Hi Folks: Where can I find documentation on this new capability? Thank you.
Forum Posts
HAM - Resource category on model category
How can we add map a resource category to the custom model category? We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wa...
Software Installs to be removed when no longer discovered by Intune
We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...
Table Name for Subnet(CIDR)
Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban
Resolved! Unable to view data in Office 365 Usage Reports (samp_sw_o365_usage_report)
Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...
Oracle Usage report of License Positioning Report of SAM Pro does not match Oracle GLAS report
Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...
Difference between In Stock and In Use
I am trying to better understand the difference between the "in Stock" and "In Use State field options when it is related to the SAM Pro Entitlements. Ive reviewed https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/softw...
Resolved! Duplicate software models created
Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...
Software Capacity Planning
We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...
Sam implementation required servicenow discovery?
Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...
Resolved! Where is Middleware Data Stored in CMDB?
Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...
Resolved! How to efficiently manage Software License Key in SAM Pro?
Hi!I'm looking for the best practices to manage efficiently "License Key" in SAM Pro between the Entitlement field "license_key" (alm_license table) and the field "license_key" in the dedicated table "samp_sw_license_key".Any available advise for thi...
Custom SaaS Integration SAM
Hi, Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in...
SAM Foundation – Tanium Data, cmdb_ci_spkg, Discovery Models, and License Allocation
Hi All,We are planning to activate Software Asset Management Foundation (SAMF) in our instance.Currently, we have Tanium Asset integrated, which populates software data into:cmdb_ci_spkg (software package)cmdb_software_instance (software installs on ...
Community VS Forum VS customer portal
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.