How can we add map a resource category to the custom model category? We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wa...
Hi, Can someone please help me with the implementation guide to integrate SAM (SNOW Software) with ServiceNow. Step by step document will be really helpful Thanks Deepanshu Grover
Hi, we successfully connected Microsoft 365 and SCCM and are getting information about our Apps for Enterprise subscriptions. We now noticed that there are (still?) a lot of "Installs requiring action" messages listed in the SAM Workspace and I am no...
We have a client instance that has several SaaS integrations configured. For the sake of an example, let's look at Zoom, SurveyMonkey and Jira. The system is importing several active user subscriptions and the (direct) integration profiles are all ru...
Can we procure more than 1 license ? if we want to procure multiple licenses from a vendor how does it happens in real time scenario ?
I need to create a roadmap for the 6 softwares highlighted. We already have SAM Pro. Currently, we are trying to automate reserving entitlements for one type of Microsoft licenses. These software are Microsoft , SAP Adobe and 3 more. I need to sugges...
I am looking how to request SN to add a product (Trava OpenJDK) for the publisher - Github. Here is the Link - https://github.com/TravaOpenJDKI can always create a custom product and then create a Software model, which will accomplish my task, howeve...
Hi Team, Do any one know why the software model is empty under license metric result in each publisher?
Dear experts, What is the best practices to perform an update set as in I need to customized the form and modules across different applications and therefore, the application scope will change quite frequently just like my default set will change bas...
I am following the practice of adding Standard Software list in the Software model and then set it with the filter to get published in the Catalog for user to use that to get it installed. How to get that list in Software catalog in bulk? or what is ...
Dear experts, I am facing a problem where any date/time fields, the selection will appear in the corner of my screen rather than next to the field, and the appearance of the date/time field is weird as in the formatting and such is very off. I have a...
Whenever we source a license , it gets assigned to the particular user , but I am not able to see my hardware device name on the allocated_to field ? even i have a hardware device on my name ? does the hardware device gets attached automatically or d...
When we request for a software , if we dont have enough licenses we procure them from vendor , whenever we procure them , it creates a record in alm_license table , but it doesnt gets allocated to the user/ device ,if we go by OOB Procurement -softw...
We have 2 Hardware models - Macbook Pro 2022 and Macbook Pro 2021, but only Macbook Pro 2022 is published to hardware catalog, when a user requests for Macbook Pro 2022 and they are not available in stockroom, we are trying to see how we can source M...
we have installed all the SAM plugins , but I am not able to see the publishers on License usage tab this is a reference , I am not able to see those publisher boxes on client workspace , I checked all the publisher packs are available in the system ...
