Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Configuration Item is empty on samp_sw_usage table

Srikanth Varma
Tera Contributor

Hi,

 

While debugging an issue related to software usage, we found that there is data in samp_sw_usage table with empty configuration item. We have SAM Pro installed and this data is not coming from SCCM.

Can someone help me understand what could cause this issue and where should I be looking to find the root cause?

 

Thanks,

Srikanth

1 REPLY 1

khanSiddiq
Tera Contributor

Hello Srikanth,

 

Please let me know if you got an answer for this.

 

Thanks,

Siddiq.