SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Software Subscriptions table - how to populate it?

We've just installed SAM onto a client instance and after running Discovery we've noticed the Software Installations table is correctly populated but the Software Subscriptions is empty.  Where is this data supposed to come from? I thought Discovery ...

Subscription based software licensing

I have a scenario that I'm looking for some guidance on I have a software title that is subscription based (ex:Software A, which is cloud based) I have setup an entitlement record and model. When the model is created the product type is coming up as ...

ncp by Mega Guru
  • 2006 Views
  • 5 replies
  • 1 helpfuls

Resolved! how to use User CAL metric Licence

Hi, We need to populate data manually for user CAL Reconciliation (microsoft product).    Some body know which table to feed fo letting user CAL Reconciliation work PS: We are using SAM Application Regards,  

Mousyi by Tera Contributor
  • 1556 Views
  • 5 replies
  • 3 helpfuls

Make asset tag field non-mandatory on receiving software asset

I have created a purchase order for a software asset, thats been ordered. Now when I click the receive button, the screen I see does not match with what the document describes.https://docs.servicenow.com/bundle/kingston-it-service-management/page/pro...

find_real_file.png
ncp by Mega Guru
  • 1096 Views
  • 5 replies
  • 1 helpfuls

Resolved! Table API - Return all records that contain specific text

Hello All! I appreciate any help I can get! I understand this may be a beginner question, but I need help! I would like the Table API  to return all records that contain specific text. For example, if a user enters Barkley for a location, I would lik...

jfencil by Kilo Contributor
  • 2242 Views
  • 10 replies
  • 4 helpfuls

Software reclamation without SCCM

I have been reading about the Software Reclamation functionality in Jakarta.   If we do not use SCCM how can we leverage this functionality to reclaim licenses that are no longer needed?   We have a use case where on a scheduled interval they want to...

david_myers by Tera Contributor
  • 1910 Views
  • 4 replies
  • 0 helpfuls

How do you process SAM renewals in SN?

 We currently use HP Asset Manager 9.6 for all asset management needs.   We use it heavily for handling software maintenance/support contract and subscription renewals and I need to know how this same process is handled in Service Now’s Asset Managem...

stingray1527 by Kilo Contributor
  • 1787 Views
  • 4 replies
  • 1 helpfuls

software instance and software installation

can we use both software instance and software installation tables even after SAM plugin activation. will the applications/integrations work   on software instance even when SAM is activated ?

shashank11 by Kilo Explorer
  • 3399 Views
  • 2 replies
  • 0 helpfuls

bdna

does anybody have experience on bdna integration with servicenow. do we need to activate the SAM plugin for bdna integration to wo

shashank11 by Kilo Explorer
  • 2530 Views
  • 2 replies
  • 0 helpfuls

How is the "Prod id" field used for Software Asset Management?

The list of the Discovery Models displays the Product ID for the discovered software. The ServiceNow Wiki describes the field as a "Unique ID for the product assigned by the manufacturer. Found through discovery." Can any correlation be made between ...

pjhmc2348 by Kilo Guru
  • 2119 Views
  • 3 replies
  • 0 helpfuls

Resolved! User Entitlement question

Hello,We have a bunch of users who are "Assigned To" various software in User License Entitlement table.   At some point, these users leave or move to different departments. I could always remove that record from the User License Entitlement table.  ...

amir_a1 by Kilo Contributor
  • 1713 Views
  • 6 replies
  • 3 helpfuls
Labels