I am testing in San Diego, looking at the Hardware Disposal workflow. I can successfully generate a HW Disposal Request and work through the related HW Disposal Tasks, selecting Planned Assets, verifying, etc. From the Hardware Disposal Request I can...
Hi community. Can somebody advise on the following use case: We are using HAM and also CI Discovery, in this case SCCM-SG. Normally Assets are created in the procurement process. As soon as these assets are created also corresponding CI records are c...
Can I create a custom license metric to count the installs a software had into a same device? Scenario. I found 5 installations of "acme_app" into "host101" computer & I found 2 installations of "acme_app" into "host201" computer. So, I hope to find ...
Hello! I am trying to apply downgrade rights to one of our software. We have rights to the latest version but we have many installations for an earlier version. As per the docs and the SAM fundamentals course, I added the Software Models for both ver...
Hi All, Can anyone provide me a use case on HAM.
Update, the below issue was figured out to simply be a wrong SYSID was used in the xml, which was for a nonexistent record. I would welcome advisement though around if you are using a different method for fixing Asset to CI associations than this m...
Hi, Can Chassis be a CI? Our Asset Management team wants to track the Chassis as well But I would like to understand if Chassis can be part of any IPC process? Will there be any impact from Chassis for business Delivery. Correct me, Chassis informati...
Hi all, I need to load allocations for an entitlement. I found the article below from a couple of years ago but was hoping for another way. https://community.servicenow.com/community?id=community_question&sys_id=a93d5c0adbac8010feb1a851ca96190e&feed...
We can discover the installed software on systems/devices using SAM . Here my doubt is , can we discover the web based applications (access through links) using same set up or any other ways for this?
Hello Everyone, We have a use case of ServiceNow Discovery integration with BMC CMDB for sending all the discovered data. Is it possible? Regards, SK
I need a relationship between cmdb_sam_sw_install (Software installations) and sam_sw_product_lifecycle(software Product lifecycle) table to build Data base view)
Hello, I have a requirement that for the stockrule form in Hardware Asset Mgt. I need to replace the model field with the model category and configure the stockrule so that it works according to model category. I am attaching the scheduled job which ...
Hello Experts, I was searching for Subscription Overview in our instance and I could not find the Procurement application is listed in our subscription. But when I am trying to install the Procurement plugin, it is shown as 'Free'. Does this mean, pl...
Good day, We are introducing SAM Pro and are using Discovery in order to populate the servers and another integration (not SCCM) for clients. What I can see is that the assigned_to field on [cmdb_sam_sw_install] is empty. So, the question arose if th...
I need to define custom alerts/notifications to show in the activity center of "Software asset overview" module in "Software Asset Workspace". Can that be done? If yes, please guide me to the resources that will help me understand the process. Than...
