We are using an in-house product to install software on laptops/desktops. The same data is used to populate 'Software Installation' table in ServiceNow. Now coming to software uninstallation, end users themselves uninstall the software whenever they ...
We are setting up asset management and are hitting running into a few issues. Are any of these possible and if they are what are the best ways to go about getting them worked out. 1. We have a pretty complex network setup and are spread across the U...
How do I got about using the license calculations feature under Software Asset Management? For example, we get all our data from SAP and I want to do a count of how many Adobe licenses we have throughout the organization.
The OOTB form for Entitlements has a License type of "Subscription". Additionally, the Metric group field has a option of "Subscription" and the License metric field has an option of "User Subscription". Can I have a License type of Subscription and ...
Dears, We just activated the SAM Foundation plugin in dev and prod instances and the new application (Software Asset) has been created (see attach). Now I have 2 questions: 1. I'm trying to follow this doc, but I cannot find the com.snc.sams plugin (...
Hi All, I'm new to Asset Management. We have a requirement to implement SAM in our client instance. Can anyone please share me the steps or procedure how to start this? Your help is greatly beneficial. Thanks Sailesh
Hi There, before we go to the question, here is a few quick fact to get ourselves in the situation. 1. Discovery completed with Devices and respected installed software record created (including Microsoft, Adobe, VMware...etc), some software model ar...
Hello all. whats the difference between "com.snc.asset_management" , "com.snc.sams" and "com.snc.samp" and are they dependent or independent of each other. Version is kingston Thanks Mike
My requirement is to update the Rights Used field in the Software Counters table. The Rights Owned field is populating correctly as defined in the software license Rights field. But when i am adding Device Entitlement/User entitlement, the Rights Use...
Looking to further understand how one can link cmdb_sam_sw_discovery_model with the cmdb_software_product_model table with SAM Pro. With SAM Plugin there is a model field through which the relationship gets made. There is also a discoverymodelmatcher...
How do you identify hardware assets under legal hold? This would enable an asset manager member to ‘mark’ an asset in the hardware table when it’s reported to us that Security, or Law Enforcement, or a Legal Team has ‘confiscated’ the device. We wou...
Hi ALL, I need add model categories - with extended CI CLASS need to be - CMDB_CI and Need to Create New Model Categories -Freez and ci class should be CMDB_CI_FREEZ. How I Can achieve above ?
I'm new to CMDB and SAM and have been tasked with leading projects for both. Does CMDB need to be implemented before SAM, SAM before CMDB or can they be done in parallel? I haven't been able to locate documentation clarifying this and wanted to unde...
Hi All, I need help regarding Name(Exists)Extend Table(Need add CI)New Table LabelNew Table NameZOOM cmdb_ciCalling cmdb_ci_calling Need to do above ,How i can achieve, please help into that .
Hi, I understand it is best to use SN Discovery for Infrastructure SAM. Is anyone able to elaborate a bit more on any Pros and Cons of not performing SN Discovery on the End User Computing and using only SCCM raw data instead? Do Software Discovery M...