Normalization of data services

V V Satyanaray1
Tera Contributor

Hi Everyone,

 

I have recently configured Normalization of data services plugin to normalize company data as part of SAM Pro. I have updated reference qualifiers as well. Where few records(company referenced table fields) got updated and few records are not updated, mostly these are OOB. There is a separate KB article :KB0784201 which explains us how to update those records which are not updated with canonical filter. 

 

I want to understand why these are not updated as these are mostly OOB and the core company table is also been updated by ServiceNow through content library.

 

Thank you!

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