Critical first step in the retirement process

[pastrana]

Dear community,

can somebody please clarify the right answer to:

Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

(a) Manually set Allocations available on the entitlement to Zero (0)
(b) Expire identified active software entitlements
(c) Run the Software Model Lifecycle Report
(d) Revoke all current allocations
(e) Recover the identified software entitlements

I think option (e) is the correct one.

Thanks for any inputs.

[Ashir Waheed]

Hi @pastrana 

Yes, You are correct.

You can also verify that in: https://quizlet.com/515925187/samp-practice-exam-flash-cards/

Regards,

Ashir Waheed

[Harish Kota]

HI @pastrana 

Yes (e) Recover the identified software entitlements is the correct answer.

Please hit like or accept as solution.

Thanks,
Harish Kota

[Prasad Dhumal]

Correct ans is (b) Expire identified active software entitlements

It is clearly mentioned in Software Asset Management (SAM) Professional Fundamentals course.

[Don Dom]

Ok got it, Page 438