Resolved! how to use User CAL metric Licence
Hi, We need to populate data manually for user CAL Reconciliation (microsoft product). Some body know which table to feed fo letting user CAL Reconciliation work PS: We are using SAM Application Regards,
Forum Posts
Make asset tag field non-mandatory on receiving software asset
I have created a purchase order for a software asset, thats been ordered. Now when I click the receive button, the screen I see does not match with what the document describes.https://docs.servicenow.com/bundle/kingston-it-service-management/page/pro...
Resolved! Table API - Return all records that contain specific text
Hello All! I appreciate any help I can get! I understand this may be a beginner question, but I need help! I would like the Table API to return all records that contain specific text. For example, if a user enters Barkley for a location, I would lik...
Software reclamation without SCCM
I have been reading about the Software Reclamation functionality in Jakarta. If we do not use SCCM how can we leverage this functionality to reclaim licenses that are no longer needed? We have a use case where on a scheduled interval they want to...
How do you process SAM renewals in SN?
We currently use HP Asset Manager 9.6 for all asset management needs. We use it heavily for handling software maintenance/support contract and subscription renewals and I need to know how this same process is handled in Service Now’s Asset Managem...
software instance and software installation
can we use both software instance and software installation tables even after SAM plugin activation. will the applications/integrations work on software instance even when SAM is activated ?
Recommended business process for a new software purchase or yearly renewal
Currently on the Istanbul releaseWhat is the recommended or intended workflow of an out of the box setup of ServiceNow. We are looking to adjust/create business processes that would utilize the Contract Management, Software Asset, Release (we are loo...
bdna
does anybody have experience on bdna integration with servicenow. do we need to activate the SAM plugin for bdna integration to wo
How is the "Prod id" field used for Software Asset Management?
The list of the Discovery Models displays the Product ID for the discovered software. The ServiceNow Wiki describes the field as a "Unique ID for the product assigned by the manufacturer. Found through discovery." Can any correlation be made between ...
can someone explain software discovery model and software model with examples. what data does these two tables contain ?
can someone explain software discovery model and software model with examples please. what data does these two tables contain ?
How does a software installation get removed from the list of discovery models?
When I look at the list of Software Installations that are associated with a specific Software Discovery Model, I note that some of the CIs listed as "Installed on" components are considered "Non-Operational". Do I need to modify Discovery so we do...
Resolved! User Entitlement question
Hello,We have a bunch of users who are "Assigned To" various software in User License Entitlement table. At some point, these users leave or move to different departments. I could always remove that record from the User License Entitlement table. ...
How to sum up costs from contracts
Hello,current situation:I have defined a Software Model and Software License for this model. This software license hast two contracts one for the license and one for maintenance. This maintenance contract has to be paid once a year. Is it possible ...
ServiceNow Discovery is not populating the Assigned to Field on asset or configuration item
ServiceNow Discovery is not populating the Assigned to Field on asset or configuration item. The device is active on the network and discoverable. The only field it is not populating is the assigned to field which is a little frustrating because the ...
How to define the software is unauthorized installation in SAM, is it automatic?
How to define the software is unauthorized installation in SAM, is it automatic?
