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How is the True Up Cost calculated in Software Asset Management?

This may be an incredibly simple one, and I'm kind of hoping it is... I cant get the True Up Cost field to populate with anything other than $0.00 Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation ...

Ryan Kendall by Tera Contributor
  • 3104 Views
  • 15 replies
  • 3 helpfuls

Resolved! How do I manage multiple software model version with 1 entitlement?

Example: I have a single software Model for SnagIt version 12 with 10 rightsI have 4 different versions of Snagit 12, 12, 12.1, 12.2 and 12.3Each software model has 2 device installsResult: The Software Model version that is associated with the Entit...

ladrake by Mega Expert
  • 2847 Views
  • 11 replies
  • 9 helpfuls

Resolved! Mobile Asset receiving

Hello, In the New York data sheet for SAM, it says below: "Mobile Asset Receiving - IT agents can receive an asset by scanning barcodes with a mobile iOS or android device. Assets are received against open Purchase Orders; a receiving slip can also b...

shank1 by Tera Expert
  • 3868 Views
  • 3 replies
  • 2 helpfuls

List of jobs related to software Asset management

Hello, I wanted to know the details of all the jobs/scheduled jobs wrt Software asset management. Which job is responsible to pull the content library. I see few jobs which is set to run on Demand. Like "sam - content file manager". So what is this j...

shank1 by Tera Expert
  • 2660 Views
  • 2 replies
  • 4 helpfuls

Resolved! SAM Content Service

Hi all! I have a couple questions around the SAM content service. I've opted into the SAM Content Service in our non-production and production instances. 1) Where can I see status of the incoming content service updates, etc? 2) Are the updates provi...

lward1 by Mega Guru
  • 2218 Views
  • 3 replies
  • 4 helpfuls

Resolved! Do we have discovery for HAM

Hi , I need help on the Discovery for HAM . Can you please share links or documents for the same ?   Regards, Amit

amitkishore by Giga Contributor
  • 1594 Views
  • 4 replies
  • 2 helpfuls

Cannot allocate more licenses than rights.

When attempting to add a device or user entitlement to a software asset record that already has entitlements equaling the assets rights the message "Cannot allocate more licenses than rights" is displayed. We have license agreements that allow us to ...

Nate Hummel by Kilo Explorer
  • 1678 Views
  • 3 replies
  • 0 helpfuls

Microsoft Intune and SAM integration

Hello All, Our client doesn't have SCCM for gathering End user Device. Although they maintain the data using MS intune. I checked with ServiceNow but they don't have ootb integration. Hence wanted know if anyone done integration from intune to Servic...

Shambo by Kilo Expert
  • 2310 Views
  • 2 replies
  • 1 helpfuls

Software Entitlements (User/Device Allocation)

Hi, I have 2 questions: Is there any OOB functionality where the SAM Entitlements (alm_entitlement_user / alm_entitlement_asset) records automatically gets initialized based on the Normalized Discovered Software Model & Software Installs? Based on th...

adit by Tera Expert
  • 1661 Views
  • 2 replies
  • 1 helpfuls

Changing the name of an existing software model

Hello, I would first like to state I am very new to Software asset management. Our Software Coordinator left the company and I am trying to get a crash course in to Software asset management.  We do not have SAMPRO and are Madrid.  We manually have t...

kimfrick by Giga Contributor
  • 2160 Views
  • 3 replies
  • 1 helpfuls

Resolved! Flexera or SAMP

Hey, Has anyone evaluated SAM professional and Flexera. Which one is good. Have you convinced your customer to use servicenow over flexera ? How many SKU's servicenow has. Flexera has over 600k . I guess service now has very little (not sure appx num...

Nik Amy by Tera Contributor
  • 4441 Views
  • 4 replies
  • 4 helpfuls
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