I'm learning about Hardware Asset Management (HAM)At HAM, I learned that the relationship between Asset and CI is very important.However, I don't know how to link Asset and CI records.What I want to hear in the community is how to associate Asset rec...
When I query the alm_hardware table for State/Substate, I do not see the same asset Substates that I do when I make the same query in alm_asset. Can someone tell me why I do not see the same data? Below are Substates from alm_asset. Below are Subst...
Hi there, We are migrating the CMDB from BMC ITSM to ServiceNow. The ServiceNow Discovery has not been purchased and therefore, ServiceNow discovery is not a tool that can be used to sync with the ServiceNow CMDB. We currently have Application Disco...
Hi, OOB Software Discovery Models gets created automatically based on the data being discovered and stored in Software Installations Table. But for us Software Discovery Models for some Product are not getting created even if the data is present in S...
Does Someone have any idea for the blueprint of the exam :"Certified Implementation Specialist - Hardware Asset Management" which is right now in Beta Version.
The Orlando release of SAM Professional added 2 new fields to the Software Entitlement form: Rights per license PackNumber of packs When our consultants build the import file with a per core license metric, they may only see the price per pack from t...
What is the use of license position report? Why the list of publisher in the license workbench and license position report do not match? i mean why there are extra publisher in the license position report and why they are missing in license workbench...
Using Discovery to populate CMDB and it puts DNS name in CIs name field but it's not always accurate so how do I make discovery to insert FQDN instead?
Hello, What is an PPN? Who maintains this lookup table? if Software is not found in PPN while creating entitlement, how can we add entitlement of that software? How this ppn library gets updated and who updates it? Thanks in advance!!
What's the best way / practice to track licensing and maintenance of subscription software We have subscription based licenses that renew on a yearly basis. We are creating a PO for the initial purchase, and beyond that are unsure which contract t...
I would like to trigger the UI action from business rule based on the product class condition.
How to make non compliant software licenses compliant?
Is anyone in the ITAM community aware of documentation comparing SAM Foundations with SAMPro? I am specifically looking for comparing Reconciliation in Foundations vs SAMPro. Thanks
What is ELA - Enterprise license agreement? Is it like you can have unlimited installs by paying once or is it like there will be a limit.. still you can legally use any number installations, but you true up when that limit is crossed? https://commu...
I see there is OOB field "End of life date" exist in software model table, But its not getting populated. Is Content library going to populate this or any business rule / script is configured to fetch and populate from software lifecycle table , I Kn...
