Do we have discovery for HAM

amitkishore · ‎10-15-2019

Hi ,

I need help on the Discovery for HAM .

Can you please share links or documents for the same ?

Regards,

Amit

Daniel Slocum · ‎10-21-2019

Hello Sanjay.

A proactive approach to HAM will see you creating Hardware Assets as a receiving step in the request process. When creating a Hardware Asset a correlated Configuration Item is usually also created.

REQUEST PROCESS

1. A request for hardware is submitted

2. Approvals

3. Check for stock

4. Fulfill from Stock or Generate PO

5. Send PO to vendor

6. Receive Advanced Shipping Notice (you can create Hardware Assets here)

7. Receive hardware assets at receiving dock (or dropshipped to distributed users) and move to stockroom Assets should be created during receiving in this step if they were not created from the advanced shipping notice.

8. Deskside Services support configures and delivers to end-user.

In a reactive manner or to quickly populate the Hardware Asset table when setting up HAM for the first time, you can utilize SN Discovery, SCCM, or another discovery source to populate the CMDB. When CI's are created by Discovery, you can choose to have Hardware Assets created at the same time or you can require an extra step called CI Verification. It's important to realize that by default creation of CI's will also create Hardware assets for most hardware. This can be controlled on the Model Category record using CI Verification.

Here is a link to general HAM topics within the ServiceNow Docs site which you may find useful.

View solution in original post

Sanjay Bagri1 · ‎10-16-2019

Hi

Please go through this below link and download some docs.

Please help me with Best practices for HAM and SAM or any document?

Please mark as correct and helpful if it helps you.

Thanks

Sanjay Bagri

amitkishore · ‎10-16-2019

Hi Sanjay,

Thanks for redirecting to the above link, This was raised by me only.

Here I am looking for HAM, not for the SAM that too only related to Discovery only, which can help me configure for HAM .

Regards,

Amit

Daniel Slocum · ‎10-21-2019

Hello Sanjay.

A proactive approach to HAM will see you creating Hardware Assets as a receiving step in the request process. When creating a Hardware Asset a correlated Configuration Item is usually also created.

REQUEST PROCESS

1. A request for hardware is submitted

2. Approvals

3. Check for stock

4. Fulfill from Stock or Generate PO

5. Send PO to vendor

6. Receive Advanced Shipping Notice (you can create Hardware Assets here)

7. Receive hardware assets at receiving dock (or dropshipped to distributed users) and move to stockroom Assets should be created during receiving in this step if they were not created from the advanced shipping notice.

8. Deskside Services support configures and delivers to end-user.

In a reactive manner or to quickly populate the Hardware Asset table when setting up HAM for the first time, you can utilize SN Discovery, SCCM, or another discovery source to populate the CMDB. When CI's are created by Discovery, you can choose to have Hardware Assets created at the same time or you can require an extra step called CI Verification. It's important to realize that by default creation of CI's will also create Hardware assets for most hardware. This can be controlled on the Model Category record using CI Verification.

Here is a link to general HAM topics within the ServiceNow Docs site which you may find useful.

amitkishore · ‎10-22-2019

Awesome! i was looking for the same! Many many thanks Daniel!