Does ServiceNow CMDB support Software End-Of-Life (EOL) fields?

[schmidt4081]

We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We do NOT have HAM or SAM purchased.

[P-Rudenko-SN]

Out-of-the-box, this is managed not in the CMDB, but at the Asset Management level. I don't mean the SAM Professional suite, but just the 'Asset' module, that I believe is installed together with CMDB.

If you navigate to 'Asset - All Assets' and open the asset record ('alm_asset' table), there is a tab 'Deprecation' - there you can potentially find the fields you need. 

So out-of-the-box, in CMDB there are no fields related to the Software EOL, you may need to extend an existing CI classes and add such fields, if the Asset fields does not fit your requirement.

[Vishal Savajia1]

Hi 

End of life date" exist in software model table, Please check if you can utilize it. 

[schmidt4081]

I don't see that field on my software model form. I believe it is only available with SAM professional which we don't own.

[Pradeep reddy K]

The field should be available on the table, if its not visible on the form, you can configure form layout to display it. End of Life Date is a legacy field and not even used in SAM Pro. Corresponding information can be found at: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0814782