ESC Portal

[vikaskumarc]

order now option is not showing on esc portal. plz suggest what needs to be done in this

[Tanushree Maiti · Accepted solution]

Hi @vikaskumarc 

1.  In native view , open your catalog item (sc_cat_item) in list view. Add No Order Now column .

    Ensure for you catalog , No Order Now is false.

2. Remove the snc_read_only role from the affected user's profile

Refer: KB1000115 Submit button / Order now button is not visible in Service Portal for some users 

[Tanushree Maiti · Accepted solution]

Hi @vikaskumarc 

1.  In native view , open your catalog item (sc_cat_item) in list view. Add No Order Now column .

    Ensure for you catalog , No Order Now is false.

2. Remove the snc_read_only role from the affected user's profile

Refer: KB1000115 Submit button / Order now button is not visible in Service Portal for some users 

[Srikanth_9 · Accepted solution]

Hi @vikaskumarc,

Navigate to Service Catalog > Maintain Items. 

Check the No Order Now field is true/false, update it accordingly.

Also, refer the below links:

Solved: Service Portal "Order Now" button changes - ServiceNow Community.

Solved: Re: Missing "Order Now" Button in "Submit Catalog ... - ServiceNow Community.

Order Now/Submit button is not visible in Native U... - ServiceNow Community.

Employee center order now button issue - ServiceNow Community.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.