Has anyone attempted to categorize software/application by their use case?

[AskingMammoth]

We have a business request to add categories to the various software and application models we keep in ServiceNow. For instance, AutoCAD might be categorized as "engineering and design."

I've considered using Tags, but I'd like to know if anyone has experience adding categories to models, and if so, how did you do it? 

[bammar · Accepted solution]

I have added custom fields related to categorization before and used them as we see fit to assist in organizing, running queries, and reporting. There is definitely an out of box field in the Software Model table called Software category that you can use as you see fit. So yes I would make concise and distinct categories that will fit your catalog of Software without too much maintenance in future. It should not for instance replace a short description of the Software. 

[bammar · Accepted solution]

I have added custom fields related to categorization before and used them as we see fit to assist in organizing, running queries, and reporting. There is definitely an out of box field in the Software Model table called Software category that you can use as you see fit. So yes I would make concise and distinct categories that will fit your catalog of Software without too much maintenance in future. It should not for instance replace a short description of the Software. 

[dreinhardt · Accepted solution]

Hello @AskingMammoth,

you could use the "Product Classification" (Official UNSPSC classification, maintained by ServiceNow) data linked to a software product, which is part of the software model.

This could help to implement it - How To Use g_form.getReference() To Dot Walk In A Client Script - The Snowball

Best, Dennis

[AskingMammoth]

Is UNSPSC data part of SAM Pro or is that something that can be implemented on instances without SAM Pro?

[AskingMammoth]

Thank you both! This is incredibly helpful!