Hi Team, we have location field in incident form and request item form whenever location is updated

[Aruna10]

Hi Team, we have location field in incident form and request item  form whenever location is updated then Region field also display and  update based on  location region for that How to create script please help.

[Aruna10 · Accepted solution]

Hi Rahul,

Thank you for your support,

I have below region list for example i have selected india in location field level then  Asia  need to display in region field level same way for all 3 region please tell me how to modify

Asia, America, Europe

[Rahul Talreja]

Hi @Aruna10 ,
Create a script include:

var GetLocationDetails = Class.create();
GetLocationDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
locDet: function(){

var loc = this.getParameter("sysparm_loc_det");
var gr = new GlideRecord("cmn_location");
 gr.addQuery("sys_id",loc);
 gr .query();
 if(gr.next()){
var obj={
"region" : gr.region.toString(),
};

var data = new JSON().encode(obj);
return data;
}, 
 type:'GetLocationDetails'
});

And a on change client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
 if (isLoading || newValue === '') {
 return;
 }

 var ga = new GlideAjax("GetLocationDetails");
 ga.addParam("sysparm_name",'locDet');
 ga.addParam("sysparm_loc_det",g_form.getValue("location"));
 ga.getXML(testLoc);


function testLoc(response)
 {
 var answer =  response.responseXML.documentElement.getAttribute("answer"); 
var returneddata = JSON.parse(answer);  
g_form.setValue('u_region', returneddata.region);
 }
}

[Aruna10 · Accepted solution]

Hi Rahul,

Thank you for your support,

I have below region list for example i have selected india in location field level then  Asia  need to display in region field level same way for all 3 region please tell me how to modify

Asia, America, Europe

[Rahul Talreja]

Corretn me if I am wrong!
You want region only to be populated if region is aisa, america or europe?

[Aruna10]

Yes its Correct If incase we have selected location is Finland then region field level need to update "europe" like wise we need to do for those

[Rahul Talreja]

Is my script working fine?