How suite license works in sam pro

[MercBuilding]

Hi All,

    I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and mainly Acrobat was installed in many machines and there are no other suite components installed. I made four software models to be 'Mandatory' and kept the inference percentage as 75%, but when i run reconciliation machines with only Acrobat are consuming parent licenses instead of component, can anyone explain how to configure this inference percentage?

Thanks!!

[dreinhardt]

Hi @MercBuilding,

the ServiceNow Docs article provides a good overview about the inference and mandatory settings -> Software suites inference (servicenow.com)

Let's use your example with "CC All Apps"

• "CC All Apps" Software Model based on DMAP DMAP0084844, contains 33 Suite Components

Inference Percentage 

• Inference Percentage is 75% -> 25 out of 33 products must be installed to infer that "CC All Apps" is installed in this device
• Inference Percentage is 50% -> 16 out of 33 products must be installed to infer ...
• Inference Percentage is 25% -> 8 out of 33 products must be installed to infer ...

Mandatory

• The mandatory setting specifies that the selected product must be installed, along with other products to fulfill the inference requirements.

Best, Dennis

[Engelica Adalia]

@MercBuilding Great information from @dreinhardt, I would note that the inference percentage requires the products to be installed. In your case, only few were installed on end users' machines and only Acrobat was mainly installed. In your example, you made four software models to be mandatory and set the inference percent to 75%. This would mean that 3 out of 4 apps should be installed on a device to count it against the Adobe Creative Cloud All apps license. Here are a few things I can think of that could help with your reconciliation:

1. Check how many Adobe apps are typically installed on a device that should utilize a Creative Cloud All apps (DMAP0084844) license. If there's only a few, I suggest you set your inference percent to a lower one e.g. 10-15%.

2. Check your discovery models per Adobe app to see which software model (parent or components) they are pointing to. You can revert normalization on specific ones that should utilize the correct software model (and entitlement). 

Depending on how your Adobe app was discovered, it may be difficult to differentiate an Acrobat Standard and Pro installation (and may affect how it's consuming your licenses) so you may have to manually review those installations and normalize them to the software model it should count against. 

Hope this helps! Please mark the answer as correct and/or helpful based on impact.

[MercBuilding]

Hi @dreinhardt and @Engelica Adalia ,

Thank you so much for your reply. As you have mentioned about the inference percent i have tried changing that percent to 75, 10, 50 etc but still when i run the reconciliation, even though there are only few/one installation on those machines, theya re still consuming the licenses from CC All Apps which is not expected. I have checked the discovery models as well all are normalized and mapped to respective software models but still consuming licenses from CC All Apps only. PFB screenshot, as you can see some of the devices just have one installation but still showing as unlicensed install under CC All Apps irrespective of inference percent.

Please let me know if there are any other steps which i need to follow.

Thanks!

[Engelica Adalia]

@MercBuilding Do you have separate license/entitlement for Adobe XD? Note that as per Adobe, Adobe XD is no longer available for purchase as a single application but will continue to be supported for existing users. Adobe Media Encoder cannot be purchased but can be installed as a Standalone product (trial mode). Note that both of these are available as part of the Adobe Creative Cloud All Apps subscription.

As per your screenshot, it appears that the 7 unique devices will consume the CC All Apps license because the installs are for Adobe XD, Adobe Media Encoder, Adobe Acrobat with Adobe XD:

Hope this helps!

Thank you,

Engelica