How the Rights Used and Rights Owned field works in software counter table for software asset application

Swarnarghya Gho · ‎02-24-2020

My requirement is to update the Rights Used field in the Software Counters table.

The Rights Owned field is populating correctly as defined in the software license Rights field. But when i am adding Device Entitlement/User entitlement, the Rights Used field is not changing.

Please help me in updating the field.

Daniel Slocum · ‎02-24-2020

That is correct. You must have the legacy SAM product installed (com.snc.software_asset_managment) to use counters and you must be a customer who purchased ITSM prior to the Jakarta release to use it. Otherwise, you'll want to look into either SAM Foundations or SAM Professional for your SAM needs. Both SAM Foundations and SAM Professional utilize a new computation methodology in place of individual counters, which we call the reconciliation engine.

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Runjay Patel · ‎12-15-2020

Software Asset Management (SAM - Pro)

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

SAM Offers / Challenges
Deep Understanding about SAM Terminology
IT Assets & Configuration Items
IT And Software Asset Lifecycle
SAM Optimization Checklist
Plugins For Software Asset Management
Software Entitlement
- Software Entitlement Import
- Benefits of using software entitlements
- To download to entitlement import template
- Entitlement Import Process
- Entitlement Import Errors
- Entitlement Review and Clear Errors
Software Asset Management (SAM) Lab
- Play with SAM Roles
- Upload Software Model/ Product Catalog
- Various way to do Normalization
- Creating a Custom Products
- Reconciliation
- Understand Entitlement Metrics
- Software Usage
- Reclamation