In an ITAM-enabled instance, the CI name field is getting overwritten by the Asset name after save, even though name is NOT part of the Asset-CI field mappings documented by ServiceNow.I am trying to understand where and how this sync is happening, s...
Hi team,I have the requirement to configure the custom quarter as per the belowOctober - December = Q1January - March = Q2April - June = Q3July - September = Q4and how to add in Renewal Calendar Under the Software Asset workspaceplease provide me wit...
Firstly does anyone else refer to the health check scans for errors upsteam that affect SAMP? The team creating incident tickets know nothing about SAMP so I am looking at creating a report listing all the SAMP related errors (a subset of all the sca...
Can someone help if there are training contents for SAM end users
Hello,Has anyone created custom SaaS integrations in SAM before? I noticed that some scripts are involved. How difficult was it, and how long did it take you to research and complete the integration? I would greatly appreciate it if you could share y...
I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...
Hi All, We have recently upgraded to Yokohama and followed the recommended steps to recreate the CrowdStrike Integration. The entitlement for Falcon Protect is reconciling correctly with usage and the average weekly endpoint counts is being calcuated...
Dear Community, One of our customers would like to make use of the "Yearly cost" field in the software entitlements (alm_license) table, to be able to track entitlements cost in an annual basis. It looks like this requires special scripting in order ...
Wanted to change the display name of Software Model name to make it user friendly and make it available in Software Catalogue. Default name is Publisher+ Product+ Edition+ Version. And, planning to customize it to Publisher+ Product Only. Can't use ...
Deleted data reappear with changing value in a choice type field, If the data is deleted it reappears with altering the choice type field value. How can i approach the analysis what could be pushing this data back to the table?
I have setup Okta & Entra ID SSO integration , but after running the jobs it pulled the SSO application data but most of the software models are empty , as shown below I have gone through the servicenow document , there it is mentioned like this mode...
Hello All,I am attempting to deploy the SOW Direct integration profile for Salesforce to our ServiceNow instance. I have successfully managed to get it connected to Salesforce, authenticate, validate, run through the scheduled jobs and generate a num...
Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...
Hello all, In the SAM Workspace, there seems to be many fixed filters which I am unable to change. For some reason in the Success Portal, Under my Open activities, there is a fixed fitler for Active=true (which makes perfect sense) but there is also...
