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Global cost for all software assets

Hi everyone,  We are wondering what unit cost to put in some software entitlements since for some publishers, we receive a quote with only one price that contains every asset of that publisher. We asked the publisher to give us the unit cost for each...

Gabriel9 by Tera Contributor
  • 692 Views
  • 3 replies
  • 2 helpfuls

SAM Pro Software Usage Information

In which table software usage information is collected in ServiceNow for SaaS and Installed based software applications? Is it different for SaaS vs. Installed or Same?     

CA5 by Tera Contributor
  • 510 Views
  • 1 replies
  • 0 helpfuls

SAMPro Group Allocations where?

According to the ServiceNow Store release notes around SAMPro:- Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation fe...

BrainPanda by Tera Contributor
  • 582 Views
  • 1 replies
  • 0 helpfuls

Resolved! Sql Developer Editions Licensing

Hi Team I am confused on how to license SQL Developer editions. We have SQL Server Standard/Enterprise editions, Looks like developer editions are part of downgrade rights in SQL Standard software model. The confusion is , can developer editions in s...

Vishnu9 by Tera Expert
  • 8244 Views
  • 5 replies
  • 3 helpfuls

entitlement data display name becomes empty

Hi all, I was asked to load custom entitlement data into servicenow software entitlement (alm_license)table. But display name is missing after 3 business days after loading. so while checking the updated by field shows system.  Can someone please sug...

Managing ServiceNow Licenses on SAM Pro

Hello all,We are in implementing SAM Pro for all SaaS slutions in the company.Does anyone have experience / knowledge of how to get ServiceNow Licenses into SAM?I know there's the Licensing Module. But there is no Connector for ServiceNow. We want ev...

Microsoft Entra ID integration

We are using the Microsoft Entra ID integration - the data gathered is shown in 3 separate lists SSO Applications, SSO Groups and SSO users - is there any way to get all 3 sets of data in one list with timestamps? - the idea is to build up a picture ...

Stu2025 by Tera Contributor
  • 277 Views
  • 1 replies
  • 0 helpfuls

Adobe Usage ( Last Used)

Hello ServiceNow Community,We’re currently integrated with Adobe and using SAM Pro to manage our licenses. Last year, we were able to see usage activity in the “Last Used” field within SAM Pro. However, for 2025, we are no longer seeing any usage dat...

JonathanW by Tera Contributor
  • 618 Views
  • 3 replies
  • 4 helpfuls

Resolved! Setting the Cat or Sub Category form the incident form

We have our incident form that "Issue related to" field matches the Category. When a users submit the form I would like the Category to be updated.  Currently in my record producer I have a script that should pull the category into the incident table...

Roshni1 by Tera Expert
  • 824 Views
  • 5 replies
  • 0 helpfuls
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