Hi Team , in the catalog item form level we have select role variable which is list collector based on role section it is created approvals and catalog tasks . 1. Requested for manager will receive one approval - then RITM approval is Approved 2. af...
Hi all, I was given with 43k records via excel to load the entitlement data in servicenow sam pro module. i have doubt if we import through import entitlement the bulk data then is there any impact?or through system import set is preferred for bulk ...
Hi Team,I need to upload Adobe contract data into ServiceNow. The customer has provided us with invoices from which we are expected to extract key information, such as the agreement number (which maps to the contract number in ServiceNow) and other r...
Hello, We plan to move from SNOW to serviceNow SAM. I need to write high level plan for this migration. We currently use serviceNow as ITSM tool, just need to activate the SAM pro module. Please can someone help me out with what to consider in my pro...
When duplicate installations comes from different discovery sources , then system marks one as active and keeps other installation records inactive in installation table . What if from the same source (eg :-sccm )if i get two duplicate records , at t...
Hi Team, in catalog form we have "select application" variable which is u_application_catalog.LIST table reference when ever RITM created then need to capture application fullfiment group need to add in the RITM level.
I believe I have identified an issue in our environment where a SAM has created a number of Entitlements using PPNs but has modified the license type and or license metric entries on the entitlements, rather than creating a custom PPN and requesting ...
I have created a license request table which stores the catalog items that I have created, I configured it using business rule. But the problem is I need my License request record to contain a field called requested item name. I have struck configuri...
I have created a license request table which stores the request records that are created in request table, I configured it using business rule. But the problem is I need my License request record to contain a field called requested item name. I have ...
Hi I have completed all tasks but the validation process is not get completed.
Hi, Can someone help me understand how removal candidates with a justification of 'low usage' are created for Adobe products when there is no data in the 'Last used time' or 'Total minutes used' columns in the samp_sw_usage table, or the 'Last activi...
I have imported SQL server entitlements , it has data in installation table , and data is also normalised for it but after running reconcilition , license owned is showing in the license metric but the license required is showing zero .
Hello everyone I am involved in an ITAM/SAM project. The client wants to reconcile ServiceNow licenses with SAM (as if it were another integrated publisher). In a recent meeting, we considered using a Subscription Management export job to reach SAM. ...
Hello all, we are deploying agents on Windows laptops specifically to collect software usage data. We have reclamation rules created and have updated the system property that should allow the collection of usage data for all licensable software produ...
Hello All, I have seen my production instance, it has duplicate software models with same publisher, product, version(anything),edition(anything). There is no DMAP attached to it. They were created by the system property whenever the reconciliation r...
