Is there a way to identify/report on duplicate serial numbers in the asset database in ServiceNow? Export dumps limits to 150K records for using alternative tools/methods, but we have more than 150K rows in the database.
I am testing with a product that has some test unlicensed installs in a non-Production lane. There are 9 cmdb_sam_sw_install records. I have made sure the discovery models are fully normalized. I created a software model for the appropriate publisher...
Hi everyone, I'm working with a client to update and maintain accurate software models in ServiceNow SAM. We need a way to differentiate server-based software from cloud/SaaS deployments to ensure the correct installation and discovery processes are ...
Hi,I want to ask if anyone have tried integrating SAM Pro with SAP S/4HANA Cloud Public Edition or SAP SuccessFactors? If yes, I will be appreciate if you could share your experience1. Are they fully Out-of-Box? I read instruction and see they are OO...
I recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on my personal development instance: dev413213. Unfortunately, the plugin was not activated. what are the next steps now?? I try this 2-3 ti...
Hi Team, HOW TO MAKE PERSONALIZE LIST DEFAULT TO SEE ALL THE USERSThank you
On the Software Discovery Models list, there is a Software model column, but I understand this field is deprecated/legacy and SAM Pro does not rely on it for reconciliation.I know we can open a Software Model record and use Show matching Discovery mo...
Hello,I have successfully uploaded the Microsoft MLS Billing report into SAMPro and do love the outcome. I did notice that cost per unit was not written to the ServiceNow entitlement records. Have I done something wrong? The cost is critical in ou...
Hi All, We have a client requirement where we need to carry out a migration from SAM Foundation to SAM Pro for both Laptop and Desktop environments, covering SaaS as well as on-premise deployments for Microsoft and Adobe publishers. As part of the cu...
Hi SAM Experts & Rangers, We have implemented SAM pro with M365 direct integration and entitlements imported using MLS file , we are seeing usage and entitlement but no unit costs or True up costs in the dashboards . Are we missing any data imports...
We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...
On the Software Model table (cmdb_software_product_model), I am trying to update the Product field (product) on an existing Software Model record. The field appears read-only/greyed out, and when I try to edit/update it, I get this message:Security p...
Hi SAM Forum,does anynore have an experience of a property or configuration required to consider the "user Allocations" from a License Entitlement in the Compliance result? For instance i created a license entitlement (alm_Entitlement) with 20 active...
Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...
Hi everyone,I’m looking to confirm whether there is an out-of-the-box role in ServiceNow SAM Pro that can be assigned to users to provide view-only access to SAM data — specifically:Software Models (cmdb_software_product_model)Software Entitlements (...
