PLUGINS for Asset management

mike2agk
Tera Contributor

Hello all.

whats the difference between "com.snc.asset_management" , "com.snc.sams" and "com.snc.samp" and are they dependent or independent of each other. Version is kingston

Thanks

Mike

1 ACCEPTED SOLUTION

Daniel Slocum
ServiceNow Employee
ServiceNow Employee

Hi Mike,

com.snc.asset_management is the Hardware Asset Management plugin. This product is licensed under an ITSM subscription (IT Service Management). The Madrid Docs page for HWAM is here.

com.snc.software_asset_management is the SAM Plugin.  This product is licensed under an ITSM  Subscription for organizations who were customers in the Istanbul release or prior.  Organizations which became customers at the time of the Jakarta release or later are not eligible to use this plugin.

com.snc.sams is SAM Foundations.  This is also licensed under an ITSM subscription.  It is a Software Asset Management product utilizing the same methodologies as our subscription-based SAM product, but with many limitations.  This product isn't recommended for use except by organizations who need basic SAM functionality. The Kingston Docs page is here.

com.snc.samp is the core plugin for SAM Professional.  This is a subscription-based product.  There are several plugins to install along with the core plugin to get full functionality.  The Kingston docs page for these is here.

Daniel

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7 REPLIES 7

Daniel Slocum
ServiceNow Employee
ServiceNow Employee

Hi Mike,

com.snc.asset_management is the Hardware Asset Management plugin. This product is licensed under an ITSM subscription (IT Service Management). The Madrid Docs page for HWAM is here.

com.snc.software_asset_management is the SAM Plugin.  This product is licensed under an ITSM  Subscription for organizations who were customers in the Istanbul release or prior.  Organizations which became customers at the time of the Jakarta release or later are not eligible to use this plugin.

com.snc.sams is SAM Foundations.  This is also licensed under an ITSM subscription.  It is a Software Asset Management product utilizing the same methodologies as our subscription-based SAM product, but with many limitations.  This product isn't recommended for use except by organizations who need basic SAM functionality. The Kingston Docs page is here.

com.snc.samp is the core plugin for SAM Professional.  This is a subscription-based product.  There are several plugins to install along with the core plugin to get full functionality.  The Kingston docs page for these is here.

Daniel

Hi Mike,

I wanted to circle back to this thread now that our New York release is on the horizon with expected GA in about three weeks.  Both New York and Madrid offer a master plugin for SAM Professional customers to install every plugin associated with the application.  By requesting the master plugin, all publisher packs, as well as supporting plugins, will be installed without having to request each one individually.

The master plugin is named: com.sn_samp_master.   Madrid documentation is here.  New York documentation is here.

 

Hi Daniel,

1. If I activate master plugin, will SCCM 2016 and Client Software Distribution also gets activated?

2. We had activated SCCM separately, but under data sources, the SCCM usage data source is missing.

Could you let me know on this.

 

Daniel Slocum
ServiceNow Employee
ServiceNow Employee

Shanks,

Reinstall the SCCM plugin after activating SAM Pro, the usage data source will be present. Activating the Master plugin does not install the SCCM Plugin nor does it install Client Software Distribution.