How to define SLO?

[Lucky11]

Hi,

Is it possible to define SLO(Service-level objective) in Servicenow? If yes, can someone explain how to? If no, is there any alternate way to define?

Thanks

[Jaspal Singh · Accepted solution]

Hi Tejesh,

SLO is ServiceNow terms means SLA (Service Level Agreement). You may refer link for detailed check for its explanation, concept & steps forconfiguration. 

[Lucky11]

Hi Jaspal,

Thanks for quick response. I was not aware that SLO is SLA in Servicenow. I'm already using SLA for long time. Thanks for clarifying.

[Onkar Pandav]

Hi,

Also go through below KB article that may helpful.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0623502

[darius_koohmare]

Hi, 

There is a nuance between a SLO & a SLA. Please see this description. We do have SLO capabilities added to platform with the Service Reliability Management product.

https://www.servicenow.com/community/service-operations-workspace/introducing-service-reliability-ma...