Software entitlements for non user licenses

[PabloV]

Hello everyone, I am working on a project to migrate software for Software License Management to ServiceNow Software Asset Management.

The client has a behavior where they can observe at the software product level, the expense lines related to their licenses "applicable to users" vs "non-applicable to users" lines such as software expense lines for the implementation of a development, or just the cost of the environment.

How is it done in ServiceNow SAM to record those expenses in the tool? How should it be recorded under a contract when, for example, ServiceNow declares its licenses on IntegrationHub based on transactions?
 Is there a way to track the compliance in such cases as transaction-based or Environments?

Kind regards

[dreinhardt · Accepted solution]

Hi @PabloV,

the feature you're looking for is called "Resource Value" in SAMP, in combination with a custom metric you can tracks "what ever you want" based on a source or manual update of the resource value usage data.

• Add a custom license metric (servicenow.com)
• Solved: Re: License metric type for non-discoverable softw... - ServiceNow Community
• Solved: Re: License metric type for non-discoverable softw... - ServiceNow Community

If a software can discovered (e.g., by ITOM Discovery, SCCM, ,...) and you want to restrict the consumption to a dedicated environment (e.g., Development") - please take a look into "Software Install Conditions"

• Optimize License Compliance using Software Install Conditions - YouTube

Best, Dennis