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How to hide product from SAM workspace

NamrataSure
Kilo Contributor

NamrataSure_0-1761909401818.png

I want to hide product/ remove product from SAM workspace. 

1 ACCEPTED SOLUTION

SAMfluencer786
ServiceNow Employee
ServiceNow Employee

Hi @NamrataSure ,

 

I tried this use case in my Demo instance for Office 2007.

 

Screenshot 2025-11-03 at 11.13.35 am.png

 

I opened the Software Model for Microosft Office 2007 and unchecked the "License Under Mnaagement Tab"

 

Screenshot 2025-11-03 at 11.13.49 am.png

 

Then Run the Reconcilliation and the product will be removed.

 

Screenshot 2025-11-03 at 11.19.39 am.png

 

Regards,

Abhishek

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@NamrataSure 

please share complete screenshots.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

SAMfluencer786
ServiceNow Employee
ServiceNow Employee

Hi @NamrataSure ,

 

I tried this use case in my Demo instance for Office 2007.

 

Screenshot 2025-11-03 at 11.13.35 am.png

 

I opened the Software Model for Microosft Office 2007 and unchecked the "License Under Mnaagement Tab"

 

Screenshot 2025-11-03 at 11.13.49 am.png

 

Then Run the Reconcilliation and the product will be removed.

 

Screenshot 2025-11-03 at 11.19.39 am.png

 

Regards,

Abhishek

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.