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01-14-2025 09:44 PM
Dear Experts,
I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and automatically reverted to the same old form with no new changes. How do I address to this problem?
Solved! Go to Solution.
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01-15-2025 12:26 AM
@ChuanYanF
HI Case is support portal for your customer instance where you can raise issue if your concern are not solved after posting on community or if its platform level issue. You will need to check internally with your team lead to provide access to this portal and then you can raise this issue you are facing for particular client instance.
URL - ServiceNow - Now Support
Quick Short video of HI Portal - https://youtu.be/vbtUrGkGi2k?si=kX3Gs6IVZiaHbnJy
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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01-14-2025 09:53 PM
- Ensure that your user role has proper access rights to modify forms.
- Clear the browser cache or try a different browser.
- Verify that you're editing the correct table and form view.
- Check the browser's console for any errors or warnings.
- Review any UI Policies, UI Scripts, Business Rules, or Client Scripts that could be affecting the form.
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01-14-2025 10:11 PM
I checked everything where everything is the same as my PDI but in my PDI I can create a new field but this new instance I could not. What other underlying problems that may be affecting this?
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01-14-2025 10:03 PM
are you in the correct scope?
Are you doing this with admin role?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-14-2025 10:24 PM
Yes I am in the correct scope and yes I am the admin role