In the assest table I can see some records were updated by admin/system. Can anyone explain why we can see like this and also the difference between updated by admin/system.
We want to integrate ITSM and SPM. For example, I receive a user ticket and can then turn it into a task under a project. I didn't found the way to transfer a service request to a project task. Thanks.
Hi All! One of the customer have approximately 150 authorized software and they are insisting to build a funtionality to blacklist each and every software outside their authorized softwares. If any software other than authorized ones is installed on ...
I'm sorry, but I want to know what is the difference between IT Asset Management and Asset Management. But I can't find relevant information.Thank you very much if you can help me
Hi SAM Superheroes,Two related questions:1. I'm in the SAM Pro implementation where grouping reconciliation data by Country is likely to be important. I know there is a system property: com.snc.samp.recon.group that I can set to Country.But what data...
Hi, one beginner question, how the SAM and the Software Models and Catalouge is being linked to each other? It seems I'm a bit blind. Best regards, Frank
In our case. Discovery used to pull software data before then switched to SCCM to pull installed software data into cmdb tables.I have a doubt like will all installed software pulls into the table using SCCM connector or it limits to only few produc...
Hello,Can the agent client collector remove software without the need of third-party tool? Example: I need to remove Microsoft project because low use, can the agent remove it without have to include sccm package? Thanks in advanced by your support!
I am trying to understand how maintenance entitlements work and what do they actually do. I am having difficulties relating entitlements to a maintenance entitlement, and when I do, I am not clear on exactly what that provides me. There is next to no...
Hello All, Happy New year 2023!!! What can be the unique identifier of the CI other than name? Is it possible to set 'Serial number' or 'Asset name' as the unique identifier? For example, while creating the new incident, is it possible to link the co...
Hello Experts, I am working on Window Server Licensing in SAMPro and facing a few challenges. I have accurately uploaded the Core Infrastructure Server Suite licenses but license position report do not show any consumption of these licenses. Also I...
HI All, I have the requirement as follows. 1. A custom filed called "Data Center" is created on cmdb_ci_server table and the field is reference to cmdb_ci_server. From the list view user selects the data center field. So that it should create a relat...
Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...
Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
Hi All,Happy New Year!I have a query regarding HAM module implementation. Let say a customer is managing hardware inventory manually and their entire inventory has been imported into HAM module during implementation. Now, how can we validate that the...
