Resolved! What are the differences between Assets and CI's
Hi All, I am new to this ITAM world and i am looking for basic understanding between Assets and CI's?If anyone could explain with an example it would be of great help Thanks Bharath Urs
Forum Posts
Need help with CSD 2.0
Hi all, We are trying to find out whether we can use CSD 2.0 going forward. I was successful in following all the steps from configuring the MECM spoke till running the flow for adding the device to the Microsoft Endpoint Configuration Manager colle...
Is Lucid on the near term SAM Pro Roadmap?
Just wondering if this SaaS publisher will be OOB anytime soon? I would rather hold off doing a custom SaaS connection if is. Any thoughts or rumblings would be welcome. Understand it would be under 'Safe Harbor'. Thanks!
Deduplication on the cmdb_sam_sw_install table - what does 'resolve' mean?
My customer wants to utilize this scheduled job: SAM - Deduplicate Install Table to deal with duplicates on the cmdb_sam_sw_install table. My question and task is to identify what this will do. The documentation does not detail what "Resolve" means. ...
Resolved! Using the Environment as install condition in Software Model
Hi, I am configuring Visual Studio in Sam Pro and would like to have an install condition that is only applicable for Non Production, so I would like to exclude the environment PR-Production Environment. According to the attached whitepaper this shou...
What's the point of creating a custom discovery map?
Hi, Is there any effective difference between these two scenarios - 1.) Creating a custom discovery map and then creating a software model pointed to that discovery mapvs2.) Creating a software model and setting the product/version/edition values di...
Reclamation Candidate - What BR / Script Generates the User Approval in "Awaiting User" Stage
I need to create a customization in the logic which sends an approval to the end user when the Reclamation Candidate is pushed into "Awaiting User" stage. I need to modify the logic that when the software is assigned to a "VIP" user it'll skip the Ap...
Resolved! Service Graph Connector - JAMF
Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1) 5500+ log entries with this message. 2) Error message even when CI's are loaded an...
Resolved! Software Suite Inference percentage calculation
Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example- if a suite pro...
SAM Pro Contract and Entitlement Strategy
There are different ways contracts and entitlements are being created in the system by different companies. I created this diagram to show (my understanding of) how the relationships are to be formed between contracts and entitlements. I would like...
Tangoe Integration in ServiceNow
How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow
Read access to SAM module
Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit. I have created a new role, and have added acls to allow read access, but the r...
"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed
Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...
Resolved! ServiceNow Discovery and SCCM
Which sources of discovery are suggested by ServiceNow to fill the table of ServiceNow software installations?(two options valid)(a) ServiceNow Service Mapping(b) HP UCMDB(c) Microsoft SCCM(d) ServiceNow Discovery(e) ServiceNow Orchestration Would th...
Software Model Lifecycle End Phase Date
How can I capture Sofware Product and Model Lifecycle End phase dates
