Looking for thoughts/opinions on best practices for Entitlements on Software Models.Is it best to create a new Entitlement when new licenses are purchased? Or just update the Purchased Rights on the existing one?Example: 10 licenses are purchased und...
HiI have created a form with Calendar Date/Time field.How to make this field empty when the date and time specified in it arrives. This is the field type:
Hi! I am trying to create a functionality for a button 'reject': when clicked a "reason" field should appear (and is mandatory).Then when I click again, the "amount" field should be set to 0, and if the field "reason" is empty I should have an error ...
Hi all, I am trying to map installdate value from Tanium source to Software Installation of ServiceNow. But I am getting the error "Mapped attribute from 'ci_installed_application' branch. Mapping from the 'ci_logical_disk' branch of the data is not ...
Hi! What i need to do in order to achieve the following: 1. When the button 'reject' is clicked a field 'reason' shows and is mandatory2. When 'reason' is filled in and we click again 'reject' amount value changes to 0 and we exit the form
How to create entitlements and software model for SAP Product?For e.g.Product : PayrollLicense Metric: Named User
Hi How do I populate 2 users in a glide_list type field - this field is a reference to the user table (sys_user). Thank; Shir
I am wanting to upload an export from another application of all of our software contracts into ServiceNow. Is it possible to perform a bulk upload to the ast_contract table if we have all of the required fields ? If so, is there a template ?
Hello, What role besided model_manager is required so that a user can create software models?Atm, when I impersonate the user who should be able to create different types of models, can only see those 2 options.
Hi all,I am wondering what specifically drives Publisher availability in Software Asset Workspace \ Software Asset Overview \ License Usage & Reconciliation choices? We are starting out, and have NO entitlements yet, but can still see Publishers list...
hello, According to the model category table, assets categorized as 'software' have a Configuration Item (CI) created in the CMDB (Configuration Management Database). However, it seems that 'software license' assets are only created in the alm_licen...
We have been trying to build a report that includes the following: Publisher, Product, Full Version, Edition, Software Model, Discovery Model, Lifecycle Phase, Phase Start Date, Installed on, Class, Environment, and IP Address. However, it seems the ...
Is there any way to update the "Terms and Conditions" after a contract has been approved in ServiceNow ?
Hi All, Please help me understand and resolve the below midserver error. Unable to decrypt parameter: soap_password: Unable to decrypt value Thanks!
Hello, Does anyone know why my catalog item after submitting the changes in catalog builder is blocked in the state "publishing" and does not change to "published"? It's been already a couple of hours. I tested another catalog item, it was first "in ...
