I need to create a customization in the logic which sends an approval to the end user when the Reclamation Candidate is pushed into "Awaiting User" stage. I need to modify the logic that when the software is assigned to a "VIP" user it'll skip the Ap...
Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1) 5500+ log entries with this message. 2) Error message even when CI's are loaded an...
Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example- if a suite pro...
There are different ways contracts and entitlements are being created in the system by different companies. I created this diagram to show (my understanding of) how the relationships are to be formed between contracts and entitlements. I would like...
How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow
Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit. I have created a new role, and have added acls to allow read access, but the r...
Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...
Which sources of discovery are suggested by ServiceNow to fill the table of ServiceNow software installations?(two options valid)(a) ServiceNow Service Mapping(b) HP UCMDB(c) Microsoft SCCM(d) ServiceNow Discovery(e) ServiceNow Orchestration Would th...
How can I capture Sofware Product and Model Lifecycle End phase dates
When a software title is transferred between vendors, the content library download and update feature will automatically propagate those changes to which of the following? (3 valid options) (a) Software entitlements(b) Software reconciliations(c) Sof...
Hi community, after installing PA plugin in the PDI instance and checking the documentation from: https://docs.servicenow.com/en-US/bundle/utah-security-management/page/use/dashboards/application-content-packs/configuration-compliance-dashboard.html ...
Dear community, I cannot find an answer to the following question from the CIS-SAM exam. Which of the following two reasons could apply when a remediation option has an ‘In Progress’ status? (two choices) a) Workflow(s) or process(es) have been init...
Hello, I am looking for an option to populate demo data in two tables: [cmdb_sam_sw_discovery_model] and [cmdb_sam_sw_install], so I can later present to the customers, on how Discovery works, Service Graph Connector for SCCM, Intune and Jamf, can al...
I am relatively new to SN and working to understand what all the different modules are intended to do, how they are populated, and how they interact. I believe—and please correct me if I am wrong—that the Business Application (cmdb_ci_business_app) t...
Hi All Could someone please help me to understand the purpose of this property in SAM Pro? My client is asking for a justification to enable it as they already have third party integrations in place and the property is not enabled.so how is it going ...
