Hi, We've implented recently SAM into our SN instance. We would like to link some of the software models with the existing catalog we have right now, but when I try to do it I don't have the option to select it from a list, I just have the option to ...
Hi Team, Currently I am working on VMware Effective licensing position but I am unable to get vmware vSphere deployments details in the report. Could you please confirm which table I need to select to get the the vmware vSphere deployments details. C...
Hi Team, I am currently working on licensing position for particular publisher & for that I want to fetch data from ServiceNow but for that I am looking for only products which needs license or those are licensable and not components. Could you pleas...
Hello ServiceNow Community, I hope this message finds you all well. I'm still relatively new to using ServiceNow, but I'm learning quickly and excited to explore its capabilities further. Recently, I stumbled upon a configuration in our ServiceNow in...
Hi All, We're presently in the process of uploading entitlement data for SAP and have come across an issue where the SAP license metric doesn't align with the software model. Specifically, it states that the combination of the metric group 'SAP' and ...
Hello Experts, One of my client publishes their software models for software requests. Recently they came across some duplicate items in the software model table where some were created locally by the client itself to be able to publish the items in ...
My organization implemented HAM Pro in Tokyo and recently moved to Utah and realized there was a shift in the HAM Pro licensing model from just deciding to opt-in/opt-out of the four resource categories of Computer, Server, Network Gear, and Mobile D...
What table do the Publishers that show up in the Software Asset Workspace under the License Usage tab reside on? How can I get a list (count) of the Publishers that show up under the License Usage Tab in our Software Asset Workspace?I need to create ...
Hi All, Currently ServiceNow is integrated with Flexera One and publisher details, computer, software details, hardware models, software models etc. are coming from Flexera. These data in Flexera are coming from SCCM and other sources.Now we are pla...
Hi Community, Can anyone please help to know the purpose of each and every job in scheduled jobs of software asset management. Thanks,Spandana.
Hello, I have two questions about User Allocations of a Software Entitlement Question 1, When the License metric of a software entitlement is "User Subscription" or "Per User", the "User Allocations" Tab is shown up. In the "User Allocations" Tab, I...
Hi all, I'm back with yet another question re how to either merge of ignore specific software Installs from cmdb_sam_sw_install, or some other option, or best practice. Below is an example of what I am trying to accomplish. This is with AutoCad, ho...
Hello SAM expert, Good Day to all!I am again here with a problem statement and looking for a solution.The complete problem statement is : The use case is:The requester will make a request for software from a service catalog request or via an order gu...
Trying to generate an "unlicensed installs" software report. Report needs to ID the asset ID to address the unlicensed record. Basic columns in the report would be: Column NameExample Report DataPublisherCitrixProductPremier RushSerial Number10-12932...
By default, Reclamation / Removal Candidate (RCC) is having Assignment group option to Software Managers. But I am looking for Task option under it.Normally, RCC record created with default 6 phases (Attention Required, Ready, Awaiting User, Waiting ...
