I could not add in a new form section nor new fields in Form Builder suddenly

[ChuanYanF]

Dear Experts,

I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and automatically reverted to the same old form with no new changes. How do I address to this problem?

[ChuanYanF]

Yes I am in a proper application scope and I double confirmed its in the dictionary entry but it still is the same.

[ChuanYanF]

I realised I can do it in the form designer but not form builder. Why is this problem occuring?

[Viraj Hudlikar]

@ChuanYanF 
I tried over my PDI and it works fine. Also as stated by Ankur Form Builder is new might be something is not working as expected or some plugin or some dependency of platform need update to particular plugin. Also, if one thing is not working and if you have other option try to utilize it to avoid your time loss but it's always great to post such issues coming over so if anyone has faced can share experiences.

As suggested you can raise a HI Case by showcasing this issue and if you get result do share so if anyone faces such issue in future then have details. 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[ChuanYanF]

Thanks for the advise, but what is a HI case? And how do I raise this issue?

[Viraj Hudlikar · Accepted solution]

@ChuanYanF 
HI Case is support portal for your customer instance where you can raise issue if your concern are not solved after posting on community or if its platform level issue. You will need to check internally with your team lead to provide access to this portal and then you can raise this issue you are facing for particular client instance.

URL - ServiceNow - Now Support

Quick Short video of HI Portal - https://youtu.be/vbtUrGkGi2k?si=kX3Gs6IVZiaHbnJy

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.