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01-14-2025 09:44 PM
Dear Experts,
I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and automatically reverted to the same old form with no new changes. How do I address to this problem?
Solved! Go to Solution.
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01-15-2025 12:26 AM
@ChuanYanF
HI Case is support portal for your customer instance where you can raise issue if your concern are not solved after posting on community or if its platform level issue. You will need to check internally with your team lead to provide access to this portal and then you can raise this issue you are facing for particular client instance.
URL - ServiceNow - Now Support
Quick Short video of HI Portal - https://youtu.be/vbtUrGkGi2k?si=kX3Gs6IVZiaHbnJy
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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01-14-2025 11:14 PM
I realised I can do it in the form designer but not form builder. Why is this problem occuring?
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01-14-2025 11:32 PM
form builder is fairly new.
I still use form layout to add a field or add it via dictionary table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-14-2025 11:36 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-14-2025 11:38 PM
But is there really no other way to check if there is anything wrong with this subproduction instance?
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01-14-2025 10:03 PM
Hello @ChuanYanF
The form which you had open is in proper application scope as well as the field you are creating can you take a look and confirm in dictionary level whether field is created or not. Give a try from another browser. Try to clear cache.
Try to create a field from other options you have, if still any problem you can raise a HI case for same.
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.