I could not add in a new form section nor new fields in Form Builder suddenly

ChuanYanF
Tera Guru

Dear Experts,

 

I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and automatically reverted to the same old form with no new changes. How do I address to this problem?

1 ACCEPTED SOLUTION

@ChuanYanF 
HI Case is support portal for your customer instance where you can raise issue if your concern are not solved after posting on community or if its platform level issue. You will need to check internally with your team lead to provide access to this portal and then you can raise this issue you are facing for particular client instance.


URL - ServiceNow - Now Support

Quick Short video of HI Portal - https://youtu.be/vbtUrGkGi2k?si=kX3Gs6IVZiaHbnJy


If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

View solution in original post

Launchpad to manage cases, instances, and search for answers. https://hi.service-now.com/hisp
14 REPLIES 14

I realised I can do it in the form designer but not form builder. Why is this problem occuring?

@ChuanYanF 

form builder is fairly new.

I still use form layout to add a field or add it via dictionary table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@ChuanYanF 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

But is there really no other way to check if there is anything wrong with this subproduction instance?

Viraj Hudlikar
Giga Sage

Hello @ChuanYanF 

The form which you had open is in proper application scope as well as the field you are creating can you take a look and confirm in dictionary level whether field is created or not. Give a try from another browser. Try to clear cache. 

Try to create a field from other options you have, if still any problem you can raise a HI case for same.


If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.