Impacts when build state is deactivated in software entitlement

jnt-cnt
Mega Sage

‎07-28-2024 06:02 PM

Are there any impacts on deactivating the state "build" for software entitlement?

I realize with SW entitlement you have a draft and have to press "Publish" to make the record active.

 

  1. Is there a particular reason why the state "Build" is required?
  2. Are there any impacts when this field is deactivated? Would it be recommended to have the build feature as deactivating the build state may impact other areas e.g. SAM Pro

I am aware that when the "Build" state is deactivated on the install_status choice table, the field is shown as 11. I hope to use "In use" as the first value when the form is created and get rid of the "Publish" button as well. However, if there is too much impact on other settings by deactivating the "Build" state then I will continue to use this state.

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dreinhardt
Tera Sage

‎09-22-2024 02:28 PM

Hi @jnt-cnt,

 

@jnt-cnt wrote:
  1. Is there a particular reason why the state "Build" is required?
  2. Are there any impacts when this field is deactivated? Would it be recommended to have the build feature as deactivating the build state may impact other areas e.g. SAM Pro
  1. We use the build status as follows, and I think it coincides with the idea of ServiceNow. This status is used to designate all entitlements that are not yet fully populated according to the SAM policy and are missing information. Entitlements in build status are in a QA process, so to say, and are then released/published accordingly.
  2. The question I have to ask you at this point is, what bothers you/the department about the additional step of executing the Publish action? Personally, I would not change the Choice Lists and leave each OOTB status as it is. For a quick solution, an “on insert” business rule could help, which automatically sets the status to “In use” for each new entitlement inserted and curent status is “Build”. You can also hide the UI action button.

 

Uploading entitlements with the help of the SAMP upload engine will set the status to "In use" after the upload is completed.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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