The Zurich release has arrived! Interested in new features and functionalities? Click here for more

In real world, does anyone use Procurement application to track a request that was ordered from the service catalog?

Suggy
Giga Sage

The doc here explains, about using Procurement application to track a request that was ordered from the service catalog.

Does anyone really use a procurement management flow when a user places an order for a single laptop or keyboard etc?

For me, Procurement and request fulfillment should be separate. Why should each order go via a procurement flow? Any reason ServiceNow has designed like this OOTB?

 

PS - I am specifically talking about ITSM procurement management flow.

5 REPLIES 5

Great perspective Joe.  I'd also add that ServiceNow has muddied the waters in that they got into Procurement Service Management business with the San Diego release.  We're still evaulating how this will intersect with IT Asset Management, at this time there isn't cross over between the products.

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/procurement-service-management/concept/psm-overview.html