Knowledge article on Production side when PDF'ing it doesn't bring in pasted in graphics.

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09-16-2024 08:28 AM
Has anyone noticed that if you paste graphics into the Knowledge article's body (we use SnagIt to copy/paste screen shots into our articles) that if you PDF the article those pasted in screen shot's don't appear on the PDF when exported???
We have a work around, which isn't great because you are now missing the fields on the original article. You can successfully go to the View Article on the Production side and export with the graphics that way but now you are missing all the fields that are on the articles natively. So now we have to do an Enhancement to add the fields on to the View Article which will cause issues now when we Upgrade (because we will have to remember to put them back.)
Why omit the screen shots from the PDF on the native PDF export on the article itself? Not helpful at all...

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09-16-2024 09:07 AM
And yes I use Chrome - and using the Print to PDF doesn't work either, before that is socialized....