SAM Roles and Responsibilities CIS-SAM exam Question

[pastrana]

Where can I find which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

This was a question in the CIS-SAM exam and is not documented.

Possible answers: SAM Administrator / SAM Process Owner / SAM Analyst / SAM Manager / SAM User /SAM process owner / SAM Developer

[Allen Andreas]

Hello,

Yes, it is covered in the SAM Fundamentals course and specifically within the "Personas" section of the content. I'd recommend you review that and you'll see the answer there. This is a very fundamental question, so it was definitely covered. Please study your fundamentals and implementation course material for assistance.

[pastrana]

Hi Allen,

thanks for the details, but after having complete the course, I could not find it. In case this is explained as you mention, can you please provide me with the link?

I facilitate the training course I completed: https://nowlearning.servicenow.com/lxp?id=learning_course&course_id=b6539a58db7ec190ad1cf9c8f496192f

[snowycode]

Hi Pastrana,

The 'SAM Manager' is responsible for controlling the day-to-day activities and ensuring the overall quality of software asset data

If you're looking for more help, can also find a full SAM Exam Study Guide here.

Good luck on your exam!

[Y Baumgartner]

The question of @pastrana is very relevant. The fundamentals describe the personas (which includes SAM Manager) but does not describe which SAM role each persona gets. In the fundamentals Quiz (Introduction to Software Asset Management: Knowledge Check (Vancouver)) there is the following question:

If you include "SAM Manager" as an answer the test is failed. I don't understand why the SAM Process Owner would get sam_user as primary role but not the SAM Manager.

I couldn't find anything in the doc or training that would explain the rationale behind that.