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Resolved! ASN format query

Hi All, I am new to HAM and having basic query on ASN. I understood ASN expected format is xls in servicenow to import ASN data(correct me if i miss other options).But in general ASNs can be any format and mostly in PDF from ERP or other systems, so ...

How suite license works in sam pro

Hi All,    I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and main...

Tables in software asset management

Hi All, We have implemented in SAM Pro. Can anyone provide me the list of all tables available under this application and how these can be used to provide useful reports to the leadership team. One example: "Is there a table which provides the list o...

gvk by Tera Contributor
  • 3147 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Action

Hello,  I am trying to configure UI action so that when "reject" button is clicked the status (u_reject_reason field) changes from "Requested" to "Rejected" however I am not able to save this change.   when i go back to see the record details it s ba...

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change field values

Hello,  I was wondering if this is correct to use a business rule to change the field value of records if a record from another table changes to "approved"  So the "Expense App" record (contains data like requestor, status, year, month) can be approv...

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Delay in recrd creation

Hello,  Does anyone know why it takes such a long time to create a record on a table from Catalog Item?I have to wait approx. 15 min to see the record. How can I check what is causing this delay? Thanks!

Integrating with Microsoft 365

Hi, I am trying to connect SN with my O365 demo instance. Everything is configured from my O365 part but in service now I get errors when trying to create my direct integration profile. The Software Asset Management - SaaS License Management is indee...

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npigeon by Tera Contributor
  • 1979 Views
  • 8 replies
  • 2 helpfuls

Software installation discovered in retired windows server

Hello, We have a retired windows server and everytime discovery runs for that IP address, a Vcenter is being discovered and related to the Windows server. The retired CI's should not have any software installations associated with it. I did try to br...

VennilaP by Tera Contributor
  • 617 Views
  • 2 replies
  • 2 helpfuls

Software Model Table or Software Package Table?

Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...

Resolved! How to activate software asset workspace?

Hi everyone, I activated in the developer environment the   But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.

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JohnDF by Mega Sage
  • 2270 Views
  • 10 replies
  • 10 helpfuls
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