Is normal to have 2 license metric for the same software model? I have checked the sys id of the software model from the license position report and they are the same. DMAP is also the same However both metric results have entitlements tagged to the...
Hello, whats the difference between SAM basic metering and SAM total usage metrics? The Documentation of the ACC is not really specific:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/agent-client-collector/concept/...
Hello All, I have seen many example in my instance where the normalized data available in software content library but still the discovery models are not getting normalized and has status as Match not found or partially normalized. has anyone seen th...
I'm getting a number of unlicensed installs but the software model result and license metric result are empty The discovery model and DMAPs look good to me. Anyone knows what these are?
Hi , Is there any way that I can exclude list of software being discovered in servicenow discovery . Thanks,Ragavi.
Acrobat is User Subscription so the unlicensed Install doesn't matter but still it shows non compliant is there any workaround.
I see two line for the Model when I have User subscription Metric for both I see one unlicensed Subscriptions but is present in other line where license metric is empty.I don't see the true up as a result
I am trying to configure the CIS suite license for both Datacenter and Standard edition of license in SAM Pro module based on the Purchased license SKU. I have modified the Inference percentage to 50. On making changes, i could see the consumption, h...
Hi, Would the synch auto allocate my users in SamPro?Can you remove users who have not been allocated to a software?
I want to get a report created whenever there is a change or an update to specific fields and specific CIs that are on the same table. When I try to create certain conditions...I am confused as to what I should make the conditions.
Hello,Is it possible to customize (remove or add new widgets, or modify the existing ones) on the dashboard visualized on Software Asset Overview in Software Asset Workspace?Thanks in advance.Vito
What STATE must the contract be in, in order to display in the Software Renewal Calendar in the Software Asset Workspace ?
Hi,I am trying to make the 'source request' button on a catalogue task visible for anyone with a role I have just created, called u_tialis_asset. The condition that specifies whether the ui action 'source request' is visible on the catalogue task is ...
Hello everyone, I am attempting to import bulk quantities of assets into snow from an excel spreadsheet. I am running into issues where it is trying to create a new model and am having trouble figuring out how to get it to associate the model with an...
Hello All,In my production instance, there are a lot of duplicates DMAP with same number created. Some of them were created in 2022 and some of them were created in 2024. How it is possible as when we click on new button to create a DMAP, the DMAP nu...
