I recently requested a new Washington DC PDI and installed SAM Pro plugins from ServiceNow including Software Asset workspace. Using the workspace when I go "Create Entitlements", the options to select a method are missing: ...
If CI is not updated for how many days, the record in cmdb_sam_sw_install deleted?deleted?Currently, it appears to be deleted after 90 days.Do you know of any BRs or jobs that are deleting cmdb_sam_sw_install records?If you know of one, I would like ...
I have created a Zoom integration profile & I see it runs 2 daily scheduled jobs. One to download events & the other to download subscriptions. I noticed the download subscriptions job fails every time with a "Cannot read property "message" from unde...
Hi all. How to test the result of a software model record, after giving a software install condition to the particular software model. Where can the result be seen? Thanks for taking your time in reading this question. Looking forward for the solutio...
Hi All, There's a discrepancy in my PDI on the renewal calendar in the software asset workspace, as its showing only the details of the software entitlement with subscription license type. Ideally it should consider perpetual licenses along with Main...
in the script the use a similar script for depends on used by business service it looks like this:gs.getProperty("relationship.dependson.usedby")but i need one to runs on runs to server i try something like this gs.getProperty("relationship.runson.ru...
Hello,Is it possible to migrate data in M2M tables (for example, Related Entitlements - samp_m2m_related_entitlement) between different instances (e.g. Development - Production)?If yes, which is the best practice?Thank you in advance.Vito
I've recently been seeing reconciliation jobs failing. Even when I try to run reconciliation by Publisher. Does anyone have any ideas as to what could be causing a failure or things to check? Thanks in advance.
Does anyone know what the field in the samp_entitlement_import template is that is named "Condition Name" in Column H. See attachment.
Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...
Hello Community, Does any have documented best practices on how their company turns on metering for software products for On -Prem, SaaS-Hybrid software in SCCM, JAMF and NextThink?
I want/need to enable well-defined model management, which needs to include our organization's Architectural Review Board (ARB) and integrate Security approval within the model creation process. Models should represent both standard and nonstandard s...
Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...
We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...
