Linking expired and renewed contracts

[angediaz]

Can I link an expired contract to a new one? What is ServiceNow's best practice with contract renewals - is it best to delete OR overwrite the expired ones?

Thanks,

Angeli

[Community Alums · Accepted solution]

Hi @angediaz ,

You can link the expired contract to a new one !!

Please follow the best practices below:

• When a contract is renewed, a new contract isn't created. Instead, the same contract is updated with renewal information.
• The changes to the start date and end date of a contract is captured in the Contract History tab.
• Contract information and history is retained when a contract is renewed. If the end date of the contract changes, the end date of any associated assets changes to match. You can renew a contract that meets the following conditions.
  • State is Active or Expired
  • Substate is None or Rejected
• If the system property sn_contract_enable_renewal_flow is enabled, the contract renewal workflow is available for maintenance & warranty contracts. For more information, see Contract renewal workflow.

[angediaz]

Thanks for the info, Sandeep!

Follow-up question, aside from capturing historical start and end dates, I also want to see those expired PO/Contract Numbers, Contract Names and Total Costs and other valuable info for future reference.

For our use case, is there a workflow that retains old contracts instead of overwriting it?