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Resolved! Software Asset Management Process Architecture

Hello dear Community,Can someone help me with this one?On the right hand side: what is the difference between the names i marked in the red box and the ones in the green box?I thought the green ones are the "Installations" and "Discovery Models" Disp...

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Linh Hoang by Tera Contributor
  • 2737 Views
  • 5 replies
  • 2 helpfuls

Software Lifecycle

Recently we worked with a customer to implement SAM Pro.Main purpose of implementing SAM Pro was to identify  Software past end of support or end of life date. While ServiceNow out of box lifecycle report table helps easily find out this detail but c...

Community Alums by Community Alums  
  • 4122 Views
  • 2 replies
  • 1 helpfuls

Resolved! Discovery phases

All, As per my understanding, software installed on a device is identified under "Exploration" phase of discovery. However, if the same question is asked as "software identified on an IP-enabled device", does the answer remains same - Exploration ?

How to get VM, Host and Cluster relationship all in the same report ?

Hey all! I'm new to Service Now and I've been trying to create a report that contains the VM name and on which host and cluster it's on with their CPU and Cores. For example, I want to do it for all my Windows server for SQL. I've been looking at Win...

npigeon by Tera Contributor
  • 3762 Views
  • 8 replies
  • 4 helpfuls

Resolved! Create a Report and "Group By Company" in Software Asset Workspace

Dear all,I am trying to create a new List Report in the Software Asset Workspace and Group the outcome for the Company. In the "old" interface there was this possibility when building a Report but I cannot find the same in the oftware Asset Workspace...

moroneda by Giga Contributor
  • 1406 Views
  • 5 replies
  • 3 helpfuls

SAM Pro: Remediation Options not showing in License Workbench

Hello Team, We have uploaded several entitlements into SAM Pro and would like to make good use of the License Workbench capabilities. We can see several Software Model Results and many Unlicensed Installs out of these, but we don't have any Remediati...

LygiaF by Tera Expert
  • 2490 Views
  • 11 replies
  • 0 helpfuls

SAP OOB product in ServiceNow SAM Pro

Hi All,I am looking for information on the out-of-the-box (OOB) SAP products that are supported in ServiceNow SAM Pro(Tokyo). I would appreciate it if someone could provide me with a list of these products.Thanks in Advance!

Community Alums by Community Alums  
  • 1066 Views
  • 7 replies
  • 0 helpfuls

Software Models and Discovery Model

Hi Community,   How software models can be created for corresponding discovery models . And how those software models are linked with product lifecycle information that we are getting in software product lifecycle table?   Thanks,      

p t1 by Kilo Sage
  • 1610 Views
  • 2 replies
  • 1 helpfuls

How to install SAM foundation

HI everyoneIs there a way to install SAM foundation to my pdi? From the instance action page,i can install SAM Pro,but i only want SAM foundation。Because my custom only wants to use SAM fundation,and the offical document can't explain the detail abou...

newhand by Mega Sage
  • 1914 Views
  • 2 replies
  • 1 helpfuls

Allowing over allocation of entitlements

Howdy I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. ...

Robert80 by Mega Guru
  • 2490 Views
  • 5 replies
  • 5 helpfuls

Resolved! Price List and Import custom SAP price List

Hi, Can anyone explain the full functionality of Price lists (samp_price_list) and Import Custom SAP Price lists (imp_samp_sap_custom_price_list)? Though I have referred to the Product Docs, I couldn't get the exact point of what these tables do with...

SARAN_14 by Tera Contributor
  • 1719 Views
  • 2 replies
  • 1 helpfuls
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