Hello Experts,I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable ...
I submitted a "Hardware asset refresh" request which opened a sourcing catalog task . When I click on "source request" button it opens a blank page not showing how many items to be sourced or the transfer and vendor purchase options. This is working ...
Hi All, I am new to this ITAM world and i am looking for basic understanding between Assets and CI's?If anyone could explain with an example it would be of great help Thanks Bharath Urs
Hi all, We are trying to find out whether we can use CSD 2.0 going forward. I was successful in following all the steps from configuring the MECM spoke till running the flow for adding the device to the Microsoft Endpoint Configuration Manager colle...
My customer wants to utilize this scheduled job: SAM - Deduplicate Install Table to deal with duplicates on the cmdb_sam_sw_install table. My question and task is to identify what this will do. The documentation does not detail what "Resolve" means. ...
Hi, I am configuring Visual Studio in Sam Pro and would like to have an install condition that is only applicable for Non Production, so I would like to exclude the environment PR-Production Environment. According to the attached whitepaper this shou...
Hi, Is there any effective difference between these two scenarios - 1.) Creating a custom discovery map and then creating a software model pointed to that discovery mapvs2.) Creating a software model and setting the product/version/edition values di...
I need to create a customization in the logic which sends an approval to the end user when the Reclamation Candidate is pushed into "Awaiting User" stage. I need to modify the logic that when the software is assigned to a "VIP" user it'll skip the Ap...
Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1) 5500+ log entries with this message. 2) Error message even when CI's are loaded an...
Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example- if a suite pro...
There are different ways contracts and entitlements are being created in the system by different companies. I created this diagram to show (my understanding of) how the relationships are to be formed between contracts and entitlements. I would like...
How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow
Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit. I have created a new role, and have added acls to allow read access, but the r...
Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...
Which sources of discovery are suggested by ServiceNow to fill the table of ServiceNow software installations?(two options valid)(a) ServiceNow Service Mapping(b) HP UCMDB(c) Microsoft SCCM(d) ServiceNow Discovery(e) ServiceNow Orchestration Would th...
