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Resolved! HOW TO START THE HAM IMPLEMENTATION FROM SCRATCH

Hello Team, we have one client they want to implement  the Hardware asset management process in there organisation for that i need to prepair one ppt on it from scratch for that i need your help. as i am new for service now so i am not aware that muc...

Asset role

Hi, I have a question regarding asset role in SN San Diego. In docs there is an information that this role allows: manage hardware and software assets. Is manage means: create, read, update and delete?Or is there, for assets, any specific role that a...

Miszel by Giga Contributor
  • 3834 Views
  • 5 replies
  • 3 helpfuls

What all assets are to be tracked by Asset Manager ?

Hi Team,  My manager wants me to add all the assets in the ServiceNow and i am doing so. My question is what assets will tracked by asset Manager and what classes should be included in ServiceNow. I have included Computer Class ( laptops/Desktop) Ser...

Deepak26 by Tera Contributor
  • 1073 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cost and depreciation information from hardware model to asset

I am trying to update the Cost field in my hardware asset list and don't understand why cost and depreciation information are not transferred from the hardware model on asset creation. is there are way to update cost in the list view of hardware asse...

demaroj by Tera Contributor
  • 1326 Views
  • 3 replies
  • 0 helpfuls

Customize the Software Asset workspace

Is there a way to customize the Software asset workspace, I want to change the positions of button, but not able to find out the way to change the order or anything. Have a look in the screenshot.

Test97 by Tera Contributor
  • 879 Views
  • 1 replies
  • 1 helpfuls

Software Models without any discovery model and vice versa

Hi All Background :We are using SAM Pro and customer have two different teams one for managing the catalogs and other for license management. Both these teams create software models independently and in silo. This has resulted in lot of potential dup...

How to import data from third party to CMDB router table?

Hi Team, While importing data from our source table to CMDB table through API, Able to insert and update records for some CMDB classes like computer, Linux Server, Windows Server.... But not able to create and update for some classes like router , sw...

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Audit Delete Table not capturing the deletion

Hi.   I recently ran across a problem with the sys audit delete table's ability to capture deleted records. The problem was that I had deleted an application record from the cmdb ci appl table, but the operation was not recorded under the sys audit d...

phani varma by Tera Contributor
  • 1036 Views
  • 2 replies
  • 0 helpfuls

Where to find End of life, end of support data in SAM

I am trying to pull a report of Software Product lifecycle using sam_sw_product_lifecycle  table and it gives me only OS information , Need to pull End of life, end of support , current dates. Do we have any other table that gives me all the informat...

Resolved! Hardware Asset - Display Name field - alternatives?

I'm interested in input on the pros and cons of the idea, to use a Serial Number + Model concatenation as the value shown in the Asset field of the CI record while continuing to use the concatenation of Asset + Model in the Display Name field of the ...

WB by Tera Expert
  • 1031 Views
  • 3 replies
  • 2 helpfuls

Integration between dell and servicenow

Hii all, Procurement integration with Dell(vendor portal) anyone performed in previous itineraries. Please provide some inputs and docs if any found. what are the pre-requities we required. how can we fetch those values to vendor items, and how can w...

chinna by Mega Guru
  • 2569 Views
  • 3 replies
  • 1 helpfuls
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