Hi Team, I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but...
Hi All,We have a query where in our instance there are multiple discovery sources and both the discovery sources are bringing in Software installations. I understand using " SAM - Deduplicate Install " scheduled job the duplicates can be remediated, ...
Hello Everyone,We have implemented Software Asset Management publisher pack for Oracle and installed Data Collection for Oracle Global Licensing and Advisory Services successfully. However, I am still unable to see the consumption for management pack...
Hi, I have activated Field Normalization and Normalization Data Service together and I observed that I am getting an error in the Company Field Normalization record "The Normalization Data Services plugin is Active! Using the Normalization Data Servi...
Hello, We configured intune with our instance of Service Now and SAM fundamentals. Is it possible to filter or block certain programs coming from intune data? We have many things we don't want to see in our Service now instance. Thank you,Nicolas
Hi SN community, I was looking if it was possible to create a custom column for the compliance with SAM Foundation. I would like to manually enter the number of rights used for certain publisher and/or products that we can't import in SN. Is it possi...
Hello I'm facing an issue with the reconciliation failing in SAM Pro Workspace however I can't find any information or error on why this failing? Any advice on where to look at the logs to understand what's causing this?
I can't seem to find anything around this.Discovery is finding java development kit (among others) on many of my servers and SAM displays them as not compliant under Oracle because they're 'unlicensed'. The problem is that in my case, all the discove...
Hi, We've implented recently SAM into our SN instance. We would like to link some of the software models with the existing catalog we have right now, but when I try to do it I don't have the option to select it from a list, I just have the option to ...
Hi Team, Currently I am working on VMware Effective licensing position but I am unable to get vmware vSphere deployments details in the report. Could you please confirm which table I need to select to get the the vmware vSphere deployments details. C...
Hi Team, I am currently working on licensing position for particular publisher & for that I want to fetch data from ServiceNow but for that I am looking for only products which needs license or those are licensable and not components. Could you pleas...
Hello ServiceNow Community, I hope this message finds you all well. I'm still relatively new to using ServiceNow, but I'm learning quickly and excited to explore its capabilities further. Recently, I stumbled upon a configuration in our ServiceNow in...
Hi All, We're presently in the process of uploading entitlement data for SAP and have come across an issue where the SAP license metric doesn't align with the software model. Specifically, it states that the combination of the metric group 'SAP' and ...
Hello Experts, One of my client publishes their software models for software requests. Recently they came across some duplicate items in the software model table where some were created locally by the client itself to be able to publish the items in ...
My organization implemented HAM Pro in Tokyo and recently moved to Utah and realized there was a shift in the HAM Pro licensing model from just deciding to opt-in/opt-out of the four resource categories of Computer, Server, Network Gear, and Mobile D...