List of jobs related to software Asset management

[shank1]

Hello,

I wanted to know the details of all the jobs/scheduled jobs wrt Software asset management.

Which job is responsible to pull the content library.

I see few jobs which is set to run on Demand. Like "sam - content file manager". So what is this job doing. All its scripting part is hidden.

Thanks!

shanks

[Daniel Underwoo]

All of the SAM jobs begin with "SAM -", so you can filter  your scheduled jobs to see how many SAM related jobs you have and when they run. The exact number of SAM related jobs will depend on how many of the publisher packs you have installed. In our production instance, we have 25 jobs, some daily, some weekly and some on-demand. The overall process is quite complex and broken up into steps. I'm not aware of a detailed description of each job and exactly what it does - you just have to dig into the scripts behind them if they aren't hidden.

The pull from the content library is "SAM - Central Data Service Download Status" which calls the SampCentralDataServiceDownloadStatus script to pull data from the central ServiceNow database. 

I strongly recommend you take the Software Asset Management (SAM) Professional Fundamentals training class from ServiceNow as it goes into more detail of the jobs, normalization, and when to use the on demand jobs as part of the daily work of a SAM analyst. There is also a free simulator on the Now Learning portal that you can use to practice. SAM-P is a very complex module and SAM in general is a complex discipline. This is definitely an area to reach out to a trusted third party for help. Some good resources for SAM in general are the ITAM Review (Martin Thompson) and SAM Charter (Rory Canavan). 

[shank1]

Hi Daniel,

I already checked with one of colleague who attended the training class and he confirmed that the class dint cover the topic of SAM jobs.

Atleast I wanted to know the use of On Demand jobs  like "SAM - content file manager" etc

Thank you!