M365 Training Accounts - how to

[FranckM]

Hello Expert, 

we have created the integration Profil for M365 and are getting all the accounts and subscription. 

in the accounts we have a lot of test and trainings user which arent considered because of not mapping to normal users. those entries are in the table "Subscriptions without user". 

Those should also count in the license calculation 

Does anyone have a best practice here on how to consider them?

Regards

Franck

[Tanushree Maiti]

Hi @FranckM 

Check this: https://www.servicenow.com/community/sam-forum/handling-disabled-or-non-human-accounts-in-servicenow...