The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Manufacturer value in ServiceNow is overwritten during every run of Intune or SCCM runs

prakash2191
Giga Contributor

In ServiceNow there Manufacturing value has been hard coded in-Service Graph Intune and SCCM runs discovery it changes the Manufacturing value how to fix this issue in every run there will be no impact on Manufacturing values whenever Discovery runs.

1 REPLY 1

dreinhardt
Tera Sage

Hi @prakash2191 ,

 

this is per-design and will happens for every other integration.

 

please take a look into the „Normalization data service“ which normalizes publishers and avoids the mentioned switch between publishers names

 

https://youtu.be/I9hciC54h1o?si=UQn-YCGYhdAOuAc_

 

Best, Dennis.

 

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
In this video, you'll be guided through configuring the Normalization Data Services client to normalize core company records across the platform.