Methods for managing freeware in software asset management

[janetakiyam]

Hi all,

I was wondering are there any best practices when managing freeware in SAM?

I looked at SAM features but it seems that ServiceNow doesn't provide a function for selecting freeware. If anyone out there has managed free software, I would like to hear your experience on how it was managed. 

TIA

[Community Alums · Accepted solution]

Hi @janetakiyam 

Uncheck the "License under management" checkbox on the software model and this will preclude the software model from reconciliation calculations.

Eg:

If you look at the Software Products table, and search for TeamViewer, you will see there are a number of products classified across Licensable, Not Licensable, and Child. From my perspective, the content service does distinguish the various TeamViewer products accordingly.

If there is a product that your discovery source has found that is not normalized, and you have the Content Service enabled, it should normalize it in due course

[Community Alums · Accepted solution]

Hi @janetakiyam 

Uncheck the "License under management" checkbox on the software model and this will preclude the software model from reconciliation calculations.

Eg:

If you look at the Software Products table, and search for TeamViewer, you will see there are a number of products classified across Licensable, Not Licensable, and Child. From my perspective, the content service does distinguish the various TeamViewer products accordingly.

If there is a product that your discovery source has found that is not normalized, and you have the Content Service enabled, it should normalize it in due course

[janetakiyam]

Hi @Community Alums 
Thanks for your response!

Are there any other fields that allow us to manage if its freeware or not? I believe the method you have provided is related to reconciliation calculation. Is this the only field that is available as OOTB?

[Community Alums · Accepted solution]

Yes unfortunatelly only one ! You can customize the new solution as needed for your buisness if your using many freeware.

SAM is more about managing non freeware... I hope this helps kindly mark the answer correct if it lead to a acceptable answer @janetakiyam ... 🙂

[janetakiyam]

Thank you for your response!