Methods for managing freeware in software asset management

jnt-cnt
Mega Sage

Hi all,

 

I was wondering are there any best practices when managing freeware in SAM?

I looked at SAM features but it seems that ServiceNow doesn't provide a function for selecting freeware. If anyone out there has managed free software, I would like to hear your experience on how it was managed. 

 

TIA

2 ACCEPTED SOLUTIONS

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @jnt-cnt 

 

Uncheck the "License under management" checkbox on the software model and this will preclude the software model from reconciliation calculations.

 

Eg:

If you look at the Software Products table, and search for TeamViewer, you will see there are a number of products classified across Licensable, Not Licensable, and Child. From my perspective, the content service does distinguish the various TeamViewer products accordingly.

 

If there is a product that your discovery source has found that is not normalized, and you have the Content Service enabled, it should normalize it in due course


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Yes unfortunatelly only one ! You can customize the new solution as needed for your buisness if your using many freeware.

 

SAM is more about managing non freeware... I hope this helps kindly mark the answer correct if it lead to a acceptable answer @jnt-cnt ... 🙂


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View solution in original post

5 REPLIES 5

Sohail Khilji
Kilo Patron
Kilo Patron

Hi @jnt-cnt 

 

Uncheck the "License under management" checkbox on the software model and this will preclude the software model from reconciliation calculations.

 

Eg:

If you look at the Software Products table, and search for TeamViewer, you will see there are a number of products classified across Licensable, Not Licensable, and Child. From my perspective, the content service does distinguish the various TeamViewer products accordingly.

 

If there is a product that your discovery source has found that is not normalized, and you have the Content Service enabled, it should normalize it in due course


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

Hi @Sohail Khilji 
Thanks for your response!

Are there any other fields that allow us to manage if its freeware or not? I believe the method you have provided is related to reconciliation calculation. Is this the only field that is available as OOTB?

Yes unfortunatelly only one ! You can customize the new solution as needed for your buisness if your using many freeware.

 

SAM is more about managing non freeware... I hope this helps kindly mark the answer correct if it lead to a acceptable answer @jnt-cnt ... 🙂


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

Thank you for your response!