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03-27-2024 01:49 AM
Hi all,
I was wondering are there any best practices when managing freeware in SAM?
I looked at SAM features but it seems that ServiceNow doesn't provide a function for selecting freeware. If anyone out there has managed free software, I would like to hear your experience on how it was managed.
TIA
Solved! Go to Solution.
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03-27-2024 01:56 AM
Hi @jnt-cnt
Uncheck the "License under management" checkbox on the software model and this will preclude the software model from reconciliation calculations.
Eg:
If you look at the Software Products table, and search for TeamViewer, you will see there are a number of products classified across Licensable, Not Licensable, and Child. From my perspective, the content service does distinguish the various TeamViewer products accordingly.
If there is a product that your discovery source has found that is not normalized, and you have the Content Service enabled, it should normalize it in due course
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03-27-2024 02:46 AM
Yes unfortunatelly only one ! You can customize the new solution as needed for your buisness if your using many freeware.
SAM is more about managing non freeware... I hope this helps kindly mark the answer correct if it lead to a acceptable answer @jnt-cnt ... 🙂
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03-27-2024 01:56 AM
Hi @jnt-cnt
Uncheck the "License under management" checkbox on the software model and this will preclude the software model from reconciliation calculations.
Eg:
If you look at the Software Products table, and search for TeamViewer, you will see there are a number of products classified across Licensable, Not Licensable, and Child. From my perspective, the content service does distinguish the various TeamViewer products accordingly.
If there is a product that your discovery source has found that is not normalized, and you have the Content Service enabled, it should normalize it in due course
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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03-27-2024 02:43 AM
Hi @Sohail Khilji
Thanks for your response!
Are there any other fields that allow us to manage if its freeware or not? I believe the method you have provided is related to reconciliation calculation. Is this the only field that is available as OOTB?
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03-27-2024 02:46 AM
Yes unfortunatelly only one ! You can customize the new solution as needed for your buisness if your using many freeware.
SAM is more about managing non freeware... I hope this helps kindly mark the answer correct if it lead to a acceptable answer @jnt-cnt ... 🙂
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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03-28-2024 06:25 PM
Thank you for your response!