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09-12-2024 07:22 PM
Hi Folks,
Hope we all are doing well.
After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that the Heart of SAM Pro is missing in the latest release of ServiceNow in PDIs. Yeah, you guessed it correct, I am talking about SAM Workspace for which I am unable to find the Software Asset Management Playbooks and Guided Setups Plugin (sn_sam_playbook) in an Application Manager or Plugin Store in PDIs.
I would like to Request ServiceNow Community's Folks to have a look at this challenge/issue once and propose their solutions to get it resolved.
Regards
Aakash Garg
ServiceNow Developer
Solved! Go to Solution.
- Labels:
-
PDI
-
plugins
-
SAM Pro
-
SAM Workspace
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09-14-2024 12:50 PM
Hi @AakashG3443,
I've found a way to install the missing workspace with the help of a background script!
Solved: Re: Activate plugin via script / automatically - Page 2 - ServiceNow Community
//Partial Version
//you can check following URL to see if the work is finished.
//It is finished when the completion time is set and the percent complete is 100.
//<instance>/sys_execution_tracker_list.do?sysparm_query=name%3DPlugin%20Installer
var plugins = [];
plugins.push('com.sn_sam_workspace');
var main = new GlideMultiPluginManagerWorker();
main.setPluginIds(plugins);
main.setProgressName("Plugin Installer");
main.setBackground(true);
main.start();
Best, Dennis

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02-11-2025 11:13 AM
Thank you for the workaround!
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04-16-2025 04:32 AM
I just ran this script I I do now have Sofware Asset Worksapce thank you!
But unfortunately in the PDI there is still no persona to use that has the permissions. SAM Manager does not have access to the Software Asset Workspace so I'd have to use sys admin.
I have taken now to using the LAB instance from the SAM NowLearning Fundamentals course! as it has everything working and data and personas. But really I do need a PDI that works properly for SAM.
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04-16-2025 01:55 PM
Hi @Teena2A1,
by default SAM Pro includes the following roles sam_user, sam_admin & sam_developer. Could you please try it again with one of these roles.
Best, Dennis
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06-20-2025 06:57 AM
Confirmed this worked for me. I have Yokohoma Developer Instance.
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06-20-2025 07:03 AM
Hi Dennis,
This worked for me. I have a Yokohoma release.