Missing SAM Workspace Plugin in PDI: Xanadu Release of ServiceNow

AakashG3443
Tera Contributor

Hi Folks, 

Hope we all are doing well.

 

After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest  release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that the Heart of SAM Pro is missing in the latest release of ServiceNow in PDIs. Yeah, you guessed it correct, I am talking about SAM Workspace for which I am unable to find the Software Asset Management Playbooks and Guided Setups Plugin (sn_sam_playbook) in an Application Manager or Plugin Store in PDIs.

 

AakashG3443_0-1726193884565.png

 

AakashG3443_1-1726193930384.png

 

I would like to Request ServiceNow Community's Folks to have a look at this challenge/issue once and propose their solutions to get it resolved.

 

Regards

Aakash Garg

ServiceNow Developer

1 ACCEPTED SOLUTION

dreinhardt
Tera Sage

Hi @AakashG3443,

 

I've found a way to install the missing workspace with the help of a background script!

Solved: Re: Activate plugin via script / automatically - Page 2 - ServiceNow Community

 

//Partial Version
//you can check following URL to see if the work is finished. 
//It is finished when the completion time is set and the percent complete is 100.
//<instance>/sys_execution_tracker_list.do?sysparm_query=name%3DPlugin%20Installer

var plugins = [];
plugins.push('com.sn_sam_workspace');
var main = new GlideMultiPluginManagerWorker();
main.setPluginIds(plugins);
main.setProgressName("Plugin Installer");
main.setBackground(true);
main.start();

 

dreinhardt_0-1726343401168.png

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

View solution in original post

12 REPLIES 12

Thank you for the workaround!

I just ran this script I I do now have Sofware Asset Worksapce thank you!

But unfortunately in the PDI there is still no persona to use that has the permissions. SAM Manager does not have access to the Software Asset Workspace so I'd have to use sys admin.  

I have taken now to using the LAB instance from the SAM NowLearning Fundamentals course! as it has everything working and data and personas. But really I do need a PDI that works properly for SAM.

Hi @Teena2A1,

by default SAM Pro includes the following roles sam_user, sam_admin & sam_developer. Could you please try it again with one of these roles. 

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

LucT
Tera Contributor

Confirmed this worked for me. I have Yokohoma Developer Instance.

LucT
Tera Contributor

Hi Dennis,

 

This worked for me. I have a Yokohoma release.