Missing Scheduled jobs

[Michael Lineba2]

Installed the Spoke for Smartsheet in DEV and two scheduled jobs were created.

SAM - Refresh Smartsheet Integration Activity

SAM - Refresh Smartsheet Integration Subscriptions

Installed the Spoke for Smartsheet in TEST and the jobs were missing, Repaired the install and jobs are still missing.   

Is there another plugin that I am missing?

[SasankaV]

It sounds like you're experiencing an issue with missing scheduled jobs after installing the Smartsheet Spoke plugin in the TEST environment. Let's address this step-by-step to identify and resolve the problem:

1. Verify Installation:
- Double-check that the Smartsheet Spoke plugin was installed correctly in the TEST environment.
- Ensure all necessary components were installed and configured as expected.

2. Check Plugin Dependencies:
- Review the documentation or requirements for the Smartsheet Spoke plugin.
- Verify if there are any dependencies or prerequisite plugins that need to be installed alongside the Spoke plugin.

3. Compare Environments:
- Compare the installed plugins and configurations between the DEV and TEST environments.
- Look for any discrepancies or missing components in the TEST environment that are present in DEV.

4. Review Plugin Logs:
- Check the ServiceNow logs for any error messages or warnings related to the installation of the Smartsheet Spoke plugin.
- Look for any clues or indications of what might be causing the scheduled jobs to be missing.

5. Reinstall or Update Plugin:
- If necessary, attempt to reinstall or update the Smartsheet Spoke plugin in the TEST environment.
- Follow the installation instructions carefully and ensure all steps are completed correctly.

6. Consult Documentation and Support:
- Refer to the documentation provided with the Smartsheet Spoke plugin for troubleshooting tips or known issues.
- Reach out to ServiceNow support or consult the ServiceNow community forums for assistance if you're unable to resolve the issue on your own.

7. Verify Scheduled Jobs:
- After reinstalling or updating the plugin, verify if the scheduled jobs for Smartsheet integration have been recreated in the TEST environment.
- Check the Scheduled Jobs list in ServiceNow to see if the missing jobs have been restored.

By following these steps, you can systematically troubleshoot and address the issue of missing scheduled jobs after installing the Smartsheet Spoke plugin in the TEST environment.

[Taksh]

@Michael Lineba2 Scheduled jobs are created automatically once the integration profile is published. Verify if you have any local customisations in your TEST instance. Compare your TEST instance with DEV. Debug the BR responsible for creating jobs. If nothing checks out, you can always reach out to SN support for assistance.

@SasankaV Great job in listing all troubleshooting steps.

@Elijah Aromola Migration of job files is not recommended. Jobs are tied to the integration profiles. Migrating only jobs will not link it to integration profile.