Multiple versions of Software - SAMP

[Frank1975]

Hi all, 

we are on our way to implement the Software Asset Management Professional plugin in our Instance.

Right now i am facing an issue, that multiple versions are showing up on the Software Installs of a System. 
i E . for Google Chrome: 

What is a the best practice to get rid of these "old versions" and just have main lasted version being displayed ?
Also with the SAMP , the Normalization is coming on connected to the Content Library at Service Now. (auto normalized) 
I have created Software Models for Visio (2013, 2016, Prof and Standard) , (Discovery Model auto normalized from SN)
When i run a reconciliation, the produc results are showing each language as a seperate install and even worse, also each different version as a seperate install (see below)

I did the SAMP Training 2 weeks ago, but this looks all different if you have a "clean CMDB"
We are running on London Patch 2 and using SCCM for Windows Systems as being the source for Software installs and Discovery for any SSH devices. Right now i got 10million+ records in the cmdb_sam_sw_install table. 
seeking for help.

Thanks in advance

Frank

[Frank1975]

Really ? Nobody are facing this issue ? 

[Sharieff]

Hi Frank,

I have the similar issue and trying find a solution for this

[Daniel Slocum]

Hi Frank,

I think it might be useful to hold a session with you to see your system first hand.  I'm also interested in if you have a Partner or ServiceNow PS assisting you in your deployment efforts. 

I'm the Product Success Manager for our ITAM products.  Please click through to my profile and send me an email and we'll go from there.

Daniel

[medha_singri]

Hi Frank,

Multiple software installs you're noticing, are they on different machines or same machine? Also I noticed the publisher field is not populated, thats kind a odd, do you know if this information is coming from SCCM but not captured during transformation?

Thanks,

Medha