need to identify lisf of plugins installed

[suresh kaliappa]

Hi All , I am new to ITAM project. i have few questions so can someone please help me in this.

1 - while verifying all sam pro related plugins was installed successfully or not.I am unable to find the plugin com.sn_samp_master under system applications or upgrade history. So where can we identify that this was activated? 

2 - Also , from servicenow store the publisher pack apps like microsoft , oracle  , adobe and ibm apps was also installed. but these app details was also unable to find in system applications. So please help me how to track these apps are installed in the system successfully. 

[Jaap]

Hi @suresh kaliappa 
Eager to help out.
1. Can you tell me how you checked the plugin?
2. For this one as well, what steps have been taken to come to expect the result?
Regards,

Jaap

[suresh kaliappa]

Hi Jaap , 

1. Under system applications -> All. I searched with "com.sn_samp_master" but no results found. Later under system diagnostics -> upgrade history i tried searching. but still no results found. 

2. Later regarding publisher pack apps. it was said that the publisher apps like oracle , microsoft , IBM , adobe and citrix apps was installed from store. but when i check in upgrade history i found records for  oracle(sn_itom_oracleglas) and microsoft(com.snc.samp.microsoft). but for adobe(com.sn_samp_adobe) and citrix(com.sn_samp_citrix) i did n't find anything. but it was said that the apps was installed from store. 

[Jaap]

1. Would be me way to go too. Make sure you have synced with store as well. Otherwise try to refer to the Help Center button to submit your query.
2. It might be that those plugins might be required to be installed seperately even if they come in as standard with the SAM Pro application.

[Mark Manders]

Check the application manager. If it's not listed there, they are probably not installed:
your_instance/now/app-manager/home/tab/installed/sort/install_date