No Software Installations in Software Discovery Models

MercBuilding
Giga Guru

Hi,

  In our instance for Discovery Models with Match Not Found status doesn't have Software Installations as related list inside Discovery Models, where as other Discovery Models are showing the installation records. I further checked regarding those products in installation table, i can see the installations are still there but on the discovery models they are not showing up. Is this know error in ServiceNow?

 

Thanks!!

4 REPLIES 4

dreinhardt
Tera Sage

Hi @MercBuilding,

please execute the following scheduled job to remove all discovery models without a software installation.

By default the jobs is executed monthly and this could be reason why you seen discovery models without installation data. 

 

Navigate to > System Scheduler > Scheduled Jobs > Scheduled Jobs > "SAM - Delete Discovery Models if there are no related Installations"

 

dreinhardt_0-1704442288287.png

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

Hi @dreinhardt ,

   Thanks for the reply, but i know regarding that scheduled job which runs once in a month. But the problem is software installations are actually present but not linked on the discovery model. I wanted to understand why they are not linked even though they are present in Software Installation table.

 

Thanks!

dreinhardt
Tera Sage

Hi @MercBuilding,

could you please share a screenshot of the Discovery Model and for the same product a screenshot of the software installation, including columns for Discovery Model, Product, Edition, Normalized values etc.

 

By default, for each software installation a discovery model link must exist in the software installation table.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

AnastasiiaGurny
ServiceNow Employee
ServiceNow Employee

Check if the SW Installs are marked Active Install=FALSE. If there is no active install on the Discovery Model, the whole related list will be hidden