Not able to create Software models for Autodesk publisher

Parul Chaudhary
Tera Guru

‎07-12-2023 10:48 AM

Hello Experts, @Daniel Slocum 

I am trying to create software models for Autodesk publisher, but system is preventing and throwing an error " Publisher and Product Manufacturer do not match".  I tested other publishers and for some reason I am not able to create for any Autodesk product only. I verified in content library and using the normalized product and publisher name. Do you know why this could be happening and what can I do to resolve it? See my screenshot added.

 

 

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tsumant
Tera Contributor

‎07-12-2023 06:52 PM

1) Curious, why are you creating model manually? It should get created when you import your entitlements

2) Check if Autodesk company record is normalised

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dreinhardt
Tera Sage

‎07-13-2023 02:59 AM

@Parul Chaudhary ,

could you please try to create a new software model with the help of the DMAP (without adding "Publisher" or "Product"). When a DMAP is selected Publisher and Product will be added by the system and any existing data is overwritten. If the issue still exists I would recommend to raise a ticket and let the support check you instance and content status

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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Parul Chaudhary
Tera Guru
In response to dreinhardt

‎07-18-2023 06:19 AM

Hi @dreinhardt ,

Thank you so much for following up and sharing recommendations. Unfortunately, system is not letting me create the software model with your recommended steps. I just added Dmap first and when I hit save it shows the same error again. Do you know why this could be happening? I will inform my client and have them open a HI case on this.

 

Thank you,

Parul

 

 

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