Not able to make allocations on active entitlement even when we have rights available

[Parul Chaudhary]

Hello Experts, @Daniel Slocum 

I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entitlement from retired to active state and I have verified in allocation table as well, no allocations have been made on this entitlement but still system is not letting us add any allocation and shows following error when we try to add: "Cannot allocate more licenses than available rights". Please explain.

Thank you,

Parul Chaudhary

[Parul Chaudhary]

Hi Steven,

Yes, I found out what was wrong with the entitlements. It turned out that some of the licenses were created with a different license metric back in the day (per-user) and some allocations were made at user level. Later on, the metric on those licenses were changed to per-device because of which the allocations were not translated back on the new entitlement, but they were still recorded in User allocation list (alm_entitlement_user.list) which are to be cleaned up manually, so I ended up deleting those allocations and now I'm able to allocate those licenses to new device-based licenses. Please check if licenses were previously allocated to any other metric in either of these tables and clean them up: 

User Allocations: alm_entitlement_user

Device Allocations: alm_entitlement_asset 

Hope this helps.

Parul Chaudhary

[Erica Hawkins]

@Steven Parker I had this issue on subscription software and was able to remediate the issue by changing the metric type from "per user" to "user subscription".