Hi all,I am in the process of setting up the Smartsheet integration. The application owner for Smartsheet that we are working with has asked a couple of questions which I do not know the answer to. Would anyone here, who may have already set this up,...
I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you n...
Hello, This community has been very helpful, and it answers all the questions I have. Hopefully, I can get some help on this next question that I have. I have connected the Smartsheet as well as MIRO direct integrations in the SAM workspace. I am...
Was looking for some info and couldn't find a crystal clear answer on it. We are using the free base SAM plugin package and we're using ACC as our main endpoint discovery right now. We are populating software installations on our Linux and Windows se...
I have a question: the project I'm working on needs to integrate with Genesys Cloud to retrieve the licenses it uses. What would be the best approach for this: creating an integration profile or acquiring Unified Experience from Genesys?
Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...
Hi , I want to know what is the best way to map the install group from Intune configuration table to software model table.
I want to make the software complaint. I have attached all the screenshot of the details about the publisher. so please provide me the steps to make it complaint ans let me know if you need any details.
In SAM Foundation, the only available Entitlement License types are Perpetual, Subscription, and Upgrade. Has anyone found a way to represent entitlements of type “Perpetual + Software Assurance” or “Software Assurance only,” such as Microsoft Visio...
Hi everyone,I’m investigating an issue in ServiceNow SAM where a Software Model record (cmdb_software_product_model) is being created with all fields empty. Observed details of the Software Model record:Display name: emptyPublisher: emptyProduct: emp...
Hi All, I want to update the install group from the 'sn_ms_intune_spoke_sf_config' table to a custom field on the software model table which is in global scope.I have create below business rule: BR code:var IntuneToSAMUtils = Class.create(); IntuneT...
I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you ne...
For one of our clients, we have an integration that pulls in user subscriptions to SAM Pro. This integration imports several different subscriptions and maps them to software models. The publisher of this integration has changed how their licensing m...
Hi all,We are observing several software installation records in cmdb_sam_sw_install where:Active install = falseDeduplication processed = trueThe CI currently shows only one installationThe installation is from a single discovery sourceThere are no...
I need to designate specific computers to NOT be considered in ServiceNow Sam Pro when reconciling specific software licenses. There are certain business units that have software licenses from the government or other contracts that must not be includ...