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HRSD Implementation SAM Module

Hello Community Members, Is it possible to use HRSD integration with Service Now to remove the user and device allocation from Service now. If it is possible to integrate with SAM module?What could be the process and how could we achieve that?Can Ser...

JeetenderA by Tera Contributor
  • 321 Views
  • 4 replies
  • 3 helpfuls

I'm implementing the OOTB login widget

Hi Here in service portal I'm using journey accelerate scope ,my requirement is i need to create a login page for my portal so I'm trying to use OOTB login widget for my portal after implementing the OOTB login widget getting some errors which are re...

GPavanKumK by Tera Contributor
  • 115 Views
  • 1 replies
  • 0 helpfuls

Software asset analytics

Hi , I have set up Adobe direct integration in my SAM workspace. I can see the user subscription data and the license data in my License Workbench after reconciliation. However, my Software Asset Analytics dashboard is still empty. I have already app...

AnikpreetS by Tera Contributor
  • 237 Views
  • 1 replies
  • 0 helpfuls

question with sam

Hi all , I want to load custom software products in servicenow through excel via import set. i am loading only publisher and product. Now in the excel sheet if same record was found with publisher and product then Ex. there are 4 records in excel she...

Issue Activating SAM Professional Plugins on PDI

I tried to activate the "Activate all Software Asset Management Professional plugins" on my personal developer instance, but it was not activated. Please advise on how to proceed.

LarissaM by Tera Contributor
  • 264 Views
  • 2 replies
  • 1 helpfuls

SAM Remove all allocation button auditing

If a user has clicked on "Remove all allocation": Ui Action on the remediate options form, then how do we track who click on it and who are the users whose allocations were removed.We need to check if the right user allocation was removed or not.

There are Miscrosoft subscription softwares in the instance and samp_sw_subscription has data, however the field 'last activity' is blank? How the reclamation rules will work when this is blank

Hi, Have software subscription data available, but field 'last activity' is not populated for even a single record. I am trying to run reclamation rules, however I do not see any records created in the removal candidate table (samp_sw_reclamation_can...

Prasad47 by Tera Contributor
  • 1786 Views
  • 12 replies
  • 0 helpfuls

Resolved! How is the Revocation Flow triggered for Microsoft Intune in CSD 2.0?

Hi all,I'm using CSD 2.0 (Client Software Distribution) on the Yokohama release, and I'm configuring Microsoft Intune as a provider.In the Client Software Distribution Provider [sn_csd_distribution_provider] record for Intune, I wanted to understand ...

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dd31 by Kilo Guru
  • 409 Views
  • 3 replies
  • 1 helpfuls

Resolved! Adobe counting subscription software and subscriptions

We have an Adobe ETLA and SAMP is calculating the subscriptions correctly. However we are seeing the installed software from that subscriptions and SAMP is also counting these as separate installs so I have DC2024 and DC 2025 showing as Not Compliant...

andynewey by Tera Expert
  • 425 Views
  • 3 replies
  • 0 helpfuls
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