Hi, could somebody help me answer the following question: Which of the following elements are included in Operational Integration of a SAM practice?(3 options) (a) Software Retirement(b) Software License Contracts(c) Software Sourcing(d) License Chan...
Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...
Hi Folks: Where can I find documentation on this new capability? Thank you.
How can we add map a resource category to the custom model category? We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wa...
We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...
Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban
Hi SAM Experts & Rangers, We have implemented SAM pro with M365 direct integration and entitlements imported using MLS file , we are seeing usage and entitlement but no unit costs or True up costs in the dashboards . Are we missing any data imports...
Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...
Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...
I am trying to better understand the difference between the "in Stock" and "In Use State field options when it is related to the SAM Pro Entitlements. Ive reviewed https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/softw...
Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...
Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...
We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...
Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...
Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...
