I noticed that some entries in the samp_m2m_rule_product table contain empty Software Product references related to Reclamation Rules. I believe this is the reason why some reclamation candidates have empty Software Model and Product values.I would l...
I noticed that some entries in the samp_m2m_rule_product table contain empty Software Product references related to Reclamation Rules. I believe this is the reason why some reclamation candidates have empty Software Model and Software Product values....
Need the detail information how the Product install stats table will be help us in SAMPro and need more information how the data will be populated in this table.
Hi, Has anybody tried a custom integration with SAM Pro? There is a list of integration profiles available out of the box, for which ServiceNow has documentations.There are requirements in my team to integrate with other tools as well which are not p...
My organisation is retiring SCCM and we are moving to SN's ACC agent with MS Intune providing the package install and uninstall. As part of this piece of work the SAMP team have been asked what data we want. We have said Software, inventory, hardwar...
I am relatively new to SAM. maybe a stupid question, just wanted to askdoes any license entitlement automatically fetches or get the user data with SAM pro subscription like in-built integration or something? For example, I have adobe license and aro...
I already activated the related software asset management professional plugins, but Sam WOrkspace is still not available in m developer instance. How can i activate it?
I have attached a screenshot indicating that Dragon Medical is currently marked as non-compliant, although the entitlement is available.Could you please guide me with the steps required to remediate this and make it compliant? This will also help me ...
Hi All, We have a customer requirement to migrate from SAM Foundation to SAM Pro. The customer currently has both Microsoft and Adobe (SaaS + on‑prem) setups, and they would like to understand the technical steps involved in this migration. Could you...
Copilot’s usage data is in Microsoft's admin console and it’s not pulled through either through Microsoft connector.Can anyone help get to know about the steps automate the collection of usage reports for Copilot from Microsoft 365 into ServiceNow.An...
What are the steps required to make the software compliant, particularly for Articulate Storyline?Also, could you provide the key points or a checklist/table of criteria that need to be considered to ensure compliance?Currently, I can see only two en...
Hi, I need to modify the description of the pc_software_cat_item because is read only, and trying to do it from the software model product catalog description field but is not working and not updating anything in the pc_software_cat_item.Thank you an...
order now option is not showing on esc portal. plz suggest what needs to be done in this
Hi Need help with below issueSome of the software models were created with blank publisher butin software product the publisher is there(screen shot below). I am not able to update the field as it is read only. 1. Aware of the option of creating a n...
Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...