We want to run reports for our teams usage as well as rolled out versions, strangely i dont see any teams installs in cmdb_sam_sw_install. I have about 500.000 other entries from publisher Microsoft in there, like Access, OneDrive, Outlook, Excel, Wi...
Hi everyone, We are currently in the birthpangs of implementing SAM Pro and running into a reconciliation discrepancy with Microsoft 365. Our Setup: Discovery Source: We are using the Service Graph Connector for Microsoft Intune to pull software inst...
Wanted to see if anyone had any experience with this that may be able to help. Sorry for the book below, but wanted to make sure I described the issue well enough to understand. I'm familiar with Discovery but trying to implement a very simple use ...
Hi All, not really sure if this is the most fitting forum but here goes. I have some requirements to enable teams managing virtual desktop images, to create Application Groups and relate specific remote Applications that would be available in those g...
i want to configure outbound email integration in ServiceNow so that emails can be sent to multiple Gmail IDs based on the priority of the ticket. If the priority is High, the email should be sent to the Manager’s Gmail ID(s)If the priority is Low, t...
It was showing can't edit in read-only editor when I try to edit in the script.Please let me know the steps how to edit the script for samp_explanation_template
Hi Team, Can anyone suggest the process for Asset and software reclamation of the off boarded employee in Zurich version. Best Regards,Suhasini
Hi , We are looking to find best possible solution for reclaiming unmetered software which includes SaaS, On Prem and users tied to global groups. How can we build a catalog to cater all types of software and make sure allocations are revoked. Thank...
Hi, I was wondering if in SAM Pro we can monitor Service Now Licenses? I want ServiceNow licences to be managed (including being reclaimed) in the same way that Microsoft & Adobe are managed currentlySo that... if Users are not using the licences tha...
Hi Team . I need to enable language translation for virtual agent chat. please help on it.
Hi everyone, I working on manually upload software installation to SAMIs there any properly step by step to upload these cause there are custom software in it? Thank you.
Hi Team, In service operation Workspace under interaction record we have UI actions which is Create Request , Create Incident, whenever click Create Request it will show interaction record agent name need to Auto populate in the catalog form Req...
Hello, We have entitlements for Adobe Creative Cloud. What I am not sure about is how to get the suite components to get covered by the entitlement. We are getting subscription entries for CCSV which are apearing but there are entries for example tha...
Hi Team, Under Interaction record in (service operation workspace) we have response Template choice list under choice list response templates are not visible. I need to visible response template List. Please help on it
Hi Team, Greetings All! I could not able to activate any available plugins with my developer demo instance access. it was sending email. Please refer the below email. Please assist me. "You recently requested the "Software Asset Management Profes...
