Hey all, I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product: 1. Does ServiceNow have a 'Network Monitor' product t...
What causes Windows servers to fail to populate software installed under Related Links, and how can this issue be fixed?
Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...
I have a task in the SAM Success activity details that requires checking compliance for the Health Literacy Advisor . Could you please guide me through the steps to complete this task?
Hi ServiceNow Community, I’m exploring ways to track how our installed software compare to the latest versions available from the vendor. Specifically, we want to:Identify when installed software are n versions behind (e.g., 3 versions behind the lat...
Hi All, I have a question regarding the renewal contracts - we are creating the contract rate card manually and noticed that expense lines are getting generated on its own. Based on my research, it appears that expense lines on a contract are automat...
Vendor, PO, PO line, contract, asset with correct table and field mapping
HI all, My development team has received a request to combine multiple Software Catalog Items (from one vendor) into a single Software Catalog Item. Then the user should be able to choose which software to install from a dropdown list (or using a te...
Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots
Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...
i want to see some specific or all publisher here how i configured it
hi guys i am new in SAM do you know about reconciliation product listI need to determine and configure the managed products targeted for reconciliation within SAM Pro to ensure accurate license compliance tracking. Acceptance citeria: A list of produ...
Client has NextThink configured in the environment for EUC Devices.1. How to Integrate NextThink with ServiceNow SAM Pro to bring the Software Usage data.2. Can NextThink bring the Software Usage data for 60 / 90 / 120 days.
Hi team,We’re facing an issue with metering/usage data for Adobe licenses. Currently, Intune doesn’t provide correct or reliable usage data, and we were informed that Intune doesn’t support accurate metering for Adobe.We’re using ServiceNow CSD to m...
Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...