Hello Everyone I am new to ServiceNow and our Business is moving from Spreadsheets to ServiceNow Assets and Requests. ( YAY!) We ship Assets to some Smart Lockers ( lockers that can be accessed by a Code to access a door that has the asset within...
Hi SAM Community,Looking for guidance on a compliance gap we're running into in our SAM Pro implementation — specifically around entitlements failing to match normalized discovery models due to a missing edition field. BackgroundIn our environment, t...
Hello Community,We are Integrating Slack for SaaS license management and using this document on ServiceNow: Integrating with Slack On Outbound HTTP log it is showing this error message: {"Errors":{"description":"non_org_teams_only","code":400}}Could ...
Hi everyone,I'm currently working on a project in my Personal Developer Instance (PDI) where I'm creating a custom Service Catalog with my own categories and catalog items.I've successfully created my custom catalog, and now I'm trying to reuse one o...
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Explain SAM how it works without Discovery
Hi Team,We have configured and validated the Microsoft SaaS Integration in ServiceNow SAM Pro.We can see Last Activity data being populated for products such as:Exchange OnlineMicrosoft 365Microsoft 365 Copilot (for some records)However, Last Activit...
Hi, I’m currently working on integrating SAP Ariba with ServiceNow using the SAP Ariba Spoke (IntegrationHub). Our objective is to synchronize Vendors (Suppliers) from SAP Ariba into ServiceNow and eventually create/update records in the core_company...
Hi,I am currently reviewing the Microsoft SaaS integration data in the Software Subscription table and wanted to share an observation regarding the Last Activity field.Under the Microsoft SaaS integration profile, I reviewed the following products:Bu...
We have Microsoft subscription software records in our instance, and data is available in the samp_sw_subscription table. However, the ‘Last Activity’ field is not getting populated and remains blank for all records.We have integrated Microsoft 365 w...
My client is currently unable to enter device or user allocations for their Maintenance entitlements. (Confirmed this as well in ServiceNow Documentation). To by pass this limitation, we are considering changing these license types to subscription wi...
Hi, I am currently performing SaaS - Adobe Integration .The Adobe console is administered by a Parent Company and I need to Integrate/download the user Subscription specific to the Entity / Child Company only.How can I Ensure only the Entity wise Ado...
Hi Team, I need some guidance regarding our recent Adobe integration in SAM Pro. Background:We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.The Adobe integration was completed successfully, and ...
We're rolling out SAM Pro and want to manage our own ServiceNow subscription (ITSM/ITAM/ITOM/CBS/SAM/.., etc.) inside SAM Pro the same way we manage Microsoft, Adobe and other publishers — i.e. visible as software entitlements linked to a contract, ...