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Forum Posts

Elements included in Operational Integration

Hi, could somebody help me answer the following question: Which of the following elements are included in Operational Integration of a SAM practice?(3 options) (a) Software Retirement(b) Software License Contracts(c) Software Sourcing(d) License Chan...

pastrana by Tera Contributor
  • 1047 Views
  • 4 replies
  • 0 helpfuls

HAM - Resource category on model category

How can we add map a resource category to the custom model category?   We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wa...

Table Name for Subnet(CIDR)

Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban

Subnet(CIDR).png
AnirbanNL by Tera Contributor
  • 561 Views
  • 4 replies
  • 0 helpfuls

Difference between In Stock and In Use

I am trying to better understand the difference between the "in Stock" and "In Use State field options when it is related to the SAM Pro Entitlements. Ive reviewed https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/softw...

Resolved! Duplicate software models created

Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...

shivani42 by Tera Contributor
  • 1044 Views
  • 3 replies
  • 0 helpfuls

Smartsheet direct integration

Hello all! I was told that this is a great community, and there are several helpful members.  So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace?  The person (or company) that assisted with our in...

markschwart by Tera Contributor
  • 652 Views
  • 1 replies
  • 0 helpfuls

Software Capacity Planning

We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...

Sam implementation required servicenow discovery?

Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...

Shilpa451 by Tera Contributor
  • 1123 Views
  • 6 replies
  • 2 helpfuls

Resolved! Where is Middleware Data Stored in CMDB?

Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...

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