Possible to have Multiple Editions under a single Software Discovery Model?

[Alex Ng]

Hi Community,

We are looking at addressing compliant on SAM Publishers. As ServiceNow may not exactly be bringing in Editions for some these software models, we have took a manual approach to ask some of the SMEs to identify the Edition manually by looking at the Software Installations on those devices associated with the Software Discovery Model.

Example: Let's say we have a Software Discovery Model called Model A. In Model A, we have 10 Software Installations associated with it but with an empty Edition. Upon checking with device owners of those 10 Software Installations, we found that, there could be 3 different Editions - Standard, Pro and Enterprise.

Is this even possible from a single Software Discovery Model? My understanding is that, the discovery patterns group these installation together through a common pattern. My guess is that, technically, they should be the same Edition since in the system itself, a single Software Discovery Model can only be associated with a single Edition.

I would to hear the advices of other experts whom have been through such situation and whether the information from device owners may not be 100% accurate or that, there is a possibility that, a single Software Discovery Model maybe associated with multiple different Edition of a Software Model but from a system perspective, this is not something catered at the moment.

Thanks.

[dreinhardt]

ServiceNow provides a KB about edition discovery with SCCM.

Custom solution to gather editions in SCCM - Support and Troubleshooting (servicenow.com)

[Alex Ng]

Hi dreinhardt,

Thanks for your response. I actually had that KB as well but was just wondering what is the best way to address both Servers and End User Devices to get the Edition in this case. Just weird when the feedback that came back from the users is that, a single Discovery Model is linked to multiple Editions that contains both Servers and End User Devices.